Customer Support Executive

If you are excited about transforming the way millions sleep in India, we would like to have you join our team at Sunday.

Salary: Highly competitive salary of up to 5,00,000 – 6,00,000 INR

The role involves working in the customer service team of a profitable and growing e-commerce start-up in the sleep space. This role ensures exposure to various channels of customer interaction, including - voice and non-voice.

The working environment is fast-paced and fun. We have a good mix of fun and excitement that a start-up environment brings (young crowd, weekly dinners/drinks, open plan seating, no scope for useless policies and in-formal work culture) and the structure of a large company (health insurance for everyone, professional working environment, people-friendly policies).

• The role reports to the head of the customer service department; the position offers excellent growth opportunities.
• Should be strong at customer service.
• Impeccable communication skills are a must.
• Should enjoy conversing with customers.
• Hungry and humble, low ego and willing to do whatever it takes to succeed.
• Passion for ensuring a great customer experience with every contact.

Qualification:

• Flair for customer service is the main attribute.
• At least 1-2 years of prior experience in a top notch voice process (preferably international).
• Graduate degree preferred.
• Fluency in English and at least one other language (Hindi or any one South Indian Language).

Other details:

• We operate six days a week. One rotation week-off.
• We offer generous health insurance to all employees.
• 30-50% off all Sunday products!

Employment Type:

• Full-time.
• Work from office (no provision to work from home).