E-Commerce Customer Service / Admin Assistant

We're recruiting a nearly full-time customer service representative to help manage support and sales inquiries at our small Bushwick adjacent distribution center.

You should be familiar with eCommerce operations and the steps it takes successfully process and ship an order. Working with Shopify, BigCommerce, CRM and/or fraud prevention are also plusses.

Ideally you must be trustworthy, detail oriented, and able to work independently. In addition you may be assisting other team members on everything from social media to event planning to video production. We're small so you should be the kind of person who enjoys learning new skills and "wearing many hats."

CORE REQUIREMENTS:

• A minimum of 1 year experience with e-commerce customer service and / or inside ecommerce sales.

• Proficiency with computers and the internet ( Office / Google Apps / SAAS service tools).

• Excellent email etiquette, spelling, and grammar.

• Conflict resolution (though it's rare that we get an irate customer)

• Familiarity with a multiple eCommerce platforms and Marketplaces.

CUSTOMER SERVICE:

• Answer customer phone calls and emails throughout the day. Possibly some live chat for B2B

• Solve customer issues with ordering, shipping, cancellations, and changes.

• Respond to wholesale inquiries and leads (no cold calling).

• Processing credit cards and managing contacts through web based systems on occasion.

• Communicating with tech support and marketing to promote efficiency and improve overall processes.

ADMINISTRATION:

• Communicating with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customer.

• Organizing and entering incoming invoices.

• Assisting/overseeing a small warehouse staff with prep/receiving/pick/pack when necessary, to ensure an excellent customer experience and understand the products.

We work between the hours of 11:00am - 6:30pm, Monday through Friday. No weekends or major holidays. Pay is based on applicable experience. Benefits for long term. Located a few blocks from the Jefferson L subway stop. Very relaxed and casual atmosphere but still focused.

As part of the new reality, some work from home may be possible on occasion but this is primarily on site so you should be local.

To Apply, please Respond to the email address above with a short note about yourself and an attached PDF or Word resume (ideally with pay history but not required). Please no links to Google Docs.