Client Service Operations Analyst

HOW TO APPLY:
To apply for this position please follow this link to review and respond to our questionnaire:
https://forms.gle/kF9hm4wSvoBZZwKX8

ABOUT FINSIGHT
FINSIGHT (www.finsight.com) creates high-reliability financial technology that provides unparalleled visibility and actionable insights into capital markets. Our applications streamline workflows that facilitate hundreds of billions of dollars worth of capital markets activity annually for all the major investment banks and many of the world's largest global corporations. We are headquartered in New York City with offices in Miami, London, Singapore, Kyiv, Manila and Hong Kong.

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.

ROLE OVERVIEW
We are expanding our presence in New York and are eager to continue building a great team. As a Client Service Operations Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales).

Responsibilities will include:

• Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
• Recording and editing corporate media presentations using audio and video editing software (Audacity and Adobe Premiere)
• Coordinating business conference calls and live web events
• Industry research, data entry and data verification
• Client onboarding and product training
• Application testing and quality assurance to identify and report any issues or bugs
• Preparing and maintaining operational procedures to facilitate service and support
• Soliciting and internally communicating client feedback
• Assist with billing/invoice management

What you will learn / reinforce in this role:

• How to deliver exceptional internal and external support on a consistent basis
• Strong time management practices
• Clear and concise written and verbal communication
• The ins-and-outs of running a software services company
• How to use the leading audio and video editing software (Audacity and Adobe Premiere)
• Basics of capital markets (ie “Wall Street”)

REQUIREMENTS
Hard Skills / Experience

• Strong proficiency with computers
• Proficiency with online research (knowing how to find things online beyond “Googling it”)

Soft Skills / Experience

• Demonstrated critical thinking: Ability to analyze nuanced client inquiries and draw informed conclusions
• Attention to detail with strong project management skills: You can manage various tasks and prioritize deliverables & deadlines effectively
• Self-starter who is able to offer solutions to a wide range of impromptu challenges during media productions
• Strong time management practices and ability to get things done
• Clear and concise written and verbal communication
• Good attitude and coachability
• High degree of reliability and trustworthiness

SHIFT AVAILABILITY
Monday - Friday: 7am to 4pm
Monday - Friday: 10am to 7pm

COMPENSATION
Base Salary $60k - $63k
End of Year Discretionary Bonus

BENEFITS
Health insurance
Dental insurance
Life insurance
Vision insurance
401(k)
3 weeks of paid vacation
Fully stocked snack room

LOCATION
Times Square