Product and Customer Success Intern

About Houseware:

The data landscape is evolving, and at Houseware, we're leading the charge. In the modern business world, data warehouses have become the center of data gravity. Recognizing this shift, Houseware is redefining product analytics by building solutions natively on the data warehouse. We enable businesses to harness the full power of their own data.

The Role:

We’re excited to offer a unique product and customer success internship role designed for skilled individuals who are curious to grow and drive user engagement and experience for a product analytics platform. Here, at Houseware, you will be working with the customer success team to understand current user behavior, their challenges, and product analytics use cases they would like to build on Houseware. You will also create various user education assets and help set up processes that will help the team proactively engage with users at scale.

The primary objective of the customer success team at Houseware is to drive usage and ensure that customers can solve their product analytics use cases on Houseware. Your role will be pivotal in maintaining our commitment to exceptional user experiences.

What you will do:

• User Onboarding and Education: Facilitate smooth onboarding experiences for new users, ensuring they understand and can fully leverage our product's features. Create and enrich assets like help docs, help videos, etc., for sharing with users to make it easier for them to use and adopt Houseware.

• User Engagement: Actively engage with users to drive product usage, employing creative strategies to boost long-term engagement.

• User Support and Feedback: Serve as a primary point of contact for user inquiries and support, efficiently addressing challenges and enhancing user satisfaction. Provide hands-on support to users when needed. Help proactively address user queries and facilitate a better understanding of our product.

• Feedback Analysis: Monitor user sessions using tools like LogRocket, identify patterns and user challenges, and provide insightful feedback to the engineering team.

• Data Reporting: Compile and present comprehensive weekly or fortnightly usage reports, highlighting key user trends and product engagement levels to the executive team of different customers.

• Define the customer roadmap: push the Houseware product by triaging customer requests and helping the engineering team prioritize the best thing to build for the Houseware product.

Skills you should have:

• Communication: Excellent verbal and written communication skills, with a knack for simplifying complex concepts effectively across multiple stakeholders.

• Analytical Abilities: Strong analytical skills, with an ability to interpret data and identify trends. Curiosity to learn product analytics, and its concepts is a big plus.

• Problem-Solving: Proactive problem-solving approach, with a focus on user satisfaction and product improvement.

• Knowledge Management: Should be able to condense large amounts of feedback into crisp action items for internal and external teams. Should have a system to record their own learnings about users, and Houseware and share it with the team regularly.

• Technical Proficiency: Ability to understand complex technical concepts easily. Attention to detail is a must. Familiarity with SaaS data products and analytics tools like Mixpanel, Amplitude, etc., is desirable.

• Culture-fit: We are a fast-moving startup. Hence, You must be diligent, pay attention to detail, meet deadlines, and be proactive in leading your charter. Should be capable of adapting to evolving business needs and objectives.

Experience Level: Early college graduates or professionals with 1-2 years of experience.

This internship is an exceptional opportunity for early professionals looking to immerse themselves in building a platform for product analytics and play a critical role in shaping customer success strategies at Houseware.

Some more perks of joining Houseware!

• Leave Policy

• Hybrid work Setup

• Two retreats a year

• Travel Policy, including Ola Corporate for intra-city travel to customer offices

• In-office catering and lunch service