Senior Performance Marketing Manager

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

About the role

We're building a world-class Growth Marketing team at Gorgias, composed of B2B marketers with advanced technical skills. We have a kickass product, and we're running unconventional growth tactics thanks to our proven-track framework. We've designed our in-house growth engine that's generating millions in revenue ... 80% on auto-pilot.

As Gorgias' Senior Performance Marketing Manager, you will be the go-to expert on all of our digital acquisition, which includes paid social (e.g., Facebook, LinkedIn, Twitter, Quora, Reddit, etc.), paid search (Google Ads, Bring ads, Capterra, G2, etc.), display (programmatic), and online video. In addition, you will focus on building out new innovative growth experiments, developing Gorgias brand awareness, and building an influencer network. This includes unlocking the potential of niche advertising networks, leveraging conversational ads (Facebook/Linkedin), and building ABM programs (Influ2, 6Sense, etc.) to acquire new customers.

You'll build your team (PPC freelancers, Creatives agencies, etc.), manage existing ones, and work closely with the product & content team to plan, buy, and optimize targeted media campaigns to deliver direct response goals. You'll also partner with your demand generation teammates on building unconventional cross-projects to maximize their impact.

What You’ll Do

• Manage full-cycle execution of global direct response paid social campaigns across LinkedIn, Facebook, Google Ads, Twitter with a strong emphasis on rapidly scaling a budget and evaluating new advertising channels/partners.
• Own agency and partner relationship and build a team of external contractors (SEM, Creatives Agencies, etc.) to ensure smooth operations of our growth initiatives.
• Build an ABM program and partner with the BDR team to ensure coverage on our target accounts within the upmarket segment everywhere they go on the digital web.
• Build influencer-led promotion program by partnering with e-commerce influencers and sponsor newsletter our audience is reading
• Analyze and report on the effectiveness of paid campaigns performances, including creative learnings by leveraging SQL queries
• Leverage platforms and tools like StackAdapt, Metadata.io, ClearbitX, DemandBase to improve our targeting techniques.
• Run a website conversion rate program to drive more demo, trial, and content download page
• Proactively identify channel optimization and growth opportunities leveraging consistent test-and-learn approach to a/b test messaging, content and to improve overall efficiency.

What You Need

• 3+ years of digital advertising experience for SaaS, B2B Business
• Proven track record of building channels from scratch
• Ability to tie advertising spend & performances to sales pipeline results
• Growth mindset: Revenue is your north star metric; you're focusing on driving new experiments and optimizing current ones to maintain fast growth.
• Ability to build growth projects and analyze results by leveraging SQL queries and/or analytics tools (Amplitude, Google Analytics)
• Experience in managing team/contractors management and strong project management skills

The Demand Generation Team at Gorgias

• We live and die by automation and data

7 people, with a heavy penchant for technical growth projects:- Brian, VP Marketing (Ex: VP Marketing at Active Campaign)

• Maxime, Growth Lead, Paid expert
• Baptiste, Growth Marketing Manager — Marketing automation & Growth Engineering
• Elliot, Product-Led Growth, Data & Growth Engineering
• Guillaume, Growth Referral Manager — expert in Growth Loop
• John, Sr Growth Operation — Segment, Data flows, Zapier master
• Asta, Content Marketing Manager

Your ToolKit

• Best-in-class Marketing Stack: ClearbitX, Metadata.io (ABM); Influ2 - (Person-based advertising); MutinyHQ (A/b testing), SayPrimer, DemandBase, StackAdapt, Webflow, n8n, hotjar, Amplitude, Customer.io, Dreamdata.io,
• Full Modern Data Stack: Segment (Connections and Personas) ; Fivetran (ETL) - BigQuery (DataWarehouse) - dbt (transformation) - Hightouch (Reverse ETL) - Casto (Data catalog)
• Zapier & Automations tools (velocity is key, MVP are welcomed) - optional
• Any tools that will help you to maximize your impact
• Freelancers and agencies

Perks & Benefits

• 🏖️ 4-week vacation
• 🤕 Paid sick leave
• 🧸 Paid parental leave (12 weeks)
• 💻 Latest MacBook Pro
• 🍽️ Personal credit card to buy lunches
• 🏥 We provide private health insurance (Gold PPO UnitedHealthcare Company)
• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
• 🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsites!)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all

More cool things to know about Gorgias... 😁

• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.5 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.