Jobs at Manychat

• Create and maintain comfortable working conditions by continually improving the office space.
• Manage the office environment, ensuring all aspects are well-maintained and support productivity.

• Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product
• Analyze and respond to queries via ticketing system (no calls)

• Rapid Growth: 3x increase in Monthly Active Users (60,000+).
• Frequent Releases: New updates every 14 days.

• Prepare, maintain, and monitor all HR documentation, including employment contracts, onboarding orders, transfers, relocations, and terminations.
• Keep employee personal files up to date.

• Create and oversee paid media campaigns from conception to execution, ensuring they align with business objectives and target the right audience segments. Campaigns include but are not limited to evergreen performance marketing, product launches/upgrades, multi-channel brand campaigns, and more.
• Collaborate with our in-house designers, writers, and creatives to drive creative and content s...

• Lead and empower a distributed IT helpdesk team (3 members) operating in Brazil, Armenia, and Spain. Focus on the team growth and development and create a culture of proactive support and ownership in managing internal IT requests, systems support, and helpdesk operations across our international offices.

• Manage and maintain internal IT IaaS services (AWS, Digital Ocean, Linode) to ensure smooth operation of our internal systems and DevOps pipelines hosted in the cloud. Our current setup is small, but growing quickly.
• Enhance DevOps tooling and automation by implementing and improving tools and systems (e.g., D...

• Lead campaigns successfully from beginning to end.
• Identify, outreach, and build relationships with potential creator partners on IG, TikTok, YouTube, who align with our brand values and objectives.

• Rapid Growth: Monthly Active Users have tripled, reaching over 60,000.
• Frequent Releases: New updates every 14 days.

Notice: Submit your application along with your portfolio so we can review your candidacy.

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform.

• Develop, execute, and optimize TikTok advertising campaigns to meet business objectives, focusing on acquisition, engagement, and brand awareness.
• Work closely with our creative team to guide the development of TikTok-specific content that resonates with our target audience.

• Create and oversee paid media campaigns from conception to execution, ensuring they align with business objectives and target the right audience segments. Campaigns include but are not limited to evergreen performance marketing, product launches/upgrades, multi-channel brand campaigns, and more.
• Collaborate with our in-house designers, writers, and creatives to drive creative and content s...

• Impact directly on business metrics.
• Advocate data-driven decisions.

• Live Chat: launching a specific area, we are committed to improving our mobile application and Live Chat functionality, enabling real-time and efficient customer support, and empowering businesses to deliver exceptional experiences.
• WhatsApp: with a core emphasis on stability, we aim to enhance the functionality of our WhatsAp...

• Participate in forming the team's backlog.
• Collaborate with your manager to shape the overall development strategy for the frontend stream, aligning it with product goals.

• Has a strategic mindset with the ability to design and implement scalable infrastructure solutions.
• Demonstrates a proactive approach to identifying and addressing potential issues before they impact production.

• Develop and improve our framework for Marketing Analytics.
• Implement and manage the marketing data and infrastructure roadmap.

• Develop, implement, and support our AI Platform. AI Platform is an extension of our Data Platform designed to support all internal and external AI (LLM-based) features of Manychat, such as smart agents, helpers, detectors, and co-pilots.
• Design new AI features and support them with data.

• Internal process automation: you will develop and implement systems and tools that automate routine tasks and processes, increasing work efficiency and reducing task completion time.
• Integration with external services: you will develop and maintain solutions for seamless interaction with external services and systems, including CRMs, ERPs, payment gateways, and other platforms.

• Revise and build the framework for marketing analytics.
• Develop and implement marketing data & infrastructure roadmap.