Jobs at Chime

• Work closely with our engineering leaders to ensure engineering efficiency and guide the team through a path forward to improve and scale delivery. Ensure that technical decisions support our quality, performance, scalability, reliability, availability, and security goals.
• Design, develop, test, and scale new and existing consumer product features.

• Lead comprehensive marketing campaigns for new and existing products and experiences, including: audience definition, product positioning and messaging, launch, and optimization.
• Partner closely with Marketing Insights and User Research teams to understand members’ needs and the broader competitive landscape.

• Consumer Complaint Oversight - Advise and support operational teams in investigating and resolving consumer complaints, while analyzing trends to identify and address potential consumer impact.
• Consumer Complaint Oversight - Perform oversight and monitoring to ensure timely and appropriate resolution of consumer complaints, and assist with responding to regulatory complaints to maintain Chime’s reputation and compliance.

• Prospect, engage, and qualify leads through outbound efforts (calls, emails, social outreach).
• Work closely with the sales team to understand target markets and tailor outreach strategies.

• Develop and implement a forward-looking paid media technology strategy that aligns with overall business objectives and drives marketing spend optimization.
• Stay on top of industry trends in paid media, ad technologies, and automation tools to continuously enhance our capabilities.

• Build the long term vision for Chime’s Data Platforms, and implement a roadmap, broken down into landmarks and multiple features.
• Identifies high priority problems and drives solutions by co-developing plans for user research, quantitative analysis, and customer feedback. Proactively captures, triages, and resolves customer feedback.

• Business Control Testing Leadership: Develop, implement, and maintain a robust, risk-based control testing program for the Operations and Member Experience teams, ensuring compliance with regulatory requirements and alignment with best practices. Lead a high-performing team conducting control testing activities, including the design and execution of test scripts, and provide oversight for quality control reviews focused on consumer complaints and disputes.Quality Control Oversight: Oversee quality control processes across complaint handling and dispute resolution functions, identifying gaps, potential risks, and areas of improvement. In partnership with Compliance, establish and maintain quality control methodologies to monitor compliance performance, report on metrics, and assess process effectiveness.

• Challenge the status quo! Proactively identify opportunities to optimize legacy financial models and improve inefficiencies in existing processes.
• Lead continued buildout and enhancements to better leverage existing system and/or new system capabilities for forecasting, scenario planning and reporting efficiencies.

• Influence company priorities and industry trends
• Envision the future of the company

• Lead change management communications for the company, preempting the internal communications needs that occur around organizational changes (big and small) and confidently advising leaders throughout the process.
• Serve as the internal communications lead and strategic counselor for the People team and its l...

• Join a new team of transaction operations managers
• Contribute to the department’s development and implementation of best practices in the areas of payment systems processing, reconciliation operations, and operational policies & procedures

• Build, scale, and optimize secure, self-service frameworks for batch and streaming data as a hands-on engineer.
• Support the newest Chime product initiatives with your data pipelines.

• Patent Portfolio Management

Oversee and manage Chime's patent portfolio to ensure alignment with the company’s strategic objectives.
Conduct regular portfolio reviews and identify strategic areas for patenting in collaboration with R&D and product teams.

• Oversee and manage Chime's patent portfolio to ensure alignment with the company’s strategic ob...

• Lead cross-functional initiatives to deliver impactful machine learning solutions that enhance member experiences, with a focus on credit and lending products.
• Manage and inspire a talented team, driving the development of innovative credit insights and risk assessment solutions that impact millions of customers.

• Be a driver of both internal and customer-facing Generative AI initiatives, managing product operations, implementations and development cycles.
• Serve as the liaison for internal and external partners, managing project planning and technology integrations with a focus on building strong relationships, coordinating cross-functional team efforts, and aligning partner priorities with our strategic goals.

• Support management of supervisory examinations, inquiries, and investigations ensuring stakeholders are well informed and deliverables are completed
• Assist with preparing notifications and forms related to any and all material changes to the company as required by state and federal regulations

• Demonstrate advisory and experience with consumer laws and regulations related to consumer financial products to ensure Chime’s adherence and compliance with, but not limited to, the Truth In Lending Act (Regulation Z), Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Electronic Funds Transfer Act (Regulation E), and Truth in Savings Act (Regulation DD), and other applicable rules and regulations.

• Investment Approach: Support strategy discussions on spend allocation and impact measurement between Finance and Marketing leadership
• Target Setting: Establish KPI framework for marketing channels and campaigns. Set and monitor KPI targets, OKRs, and efficiency goals (eg ROAS, LTV:CAC, Payback)

• Lead the end-to-end compliance testing process: from strategically scoping the review, partnering with cross functional teams to obtain necessary documentation, performing robust testing and gathering/reporting testing results to senior management.
• Proactively assist the business by identifying solutions to complex issues/findings and perform...

• Develop and execute external communications strategies that build awareness of Chime Enterprise and our products.
• Help identify and staff Chime Enterprise leadership for public-facing opportunities, aligning on briefs for panels, media interviews, etc.