Jobs at Kong - Page 3

• Troubleshooting and resolving issues: Identifying and addressing technical issues, such as performance bottlenecks or system failures, to minimize downtime and maintain service continuity.
• Automation and scripting: Developing and implementing automation scripts and tools to streamline operational tasks, improve efficiency, and enhance scalability.

• Create, nurture, and manage positive relationships with industry analysts, serving as a key, centralized contact point and connector.
• Work with designated product marketing managers and product teams to execute an AR program that influences, educates, and secures endorsements from leading analysts in our most important topic areas.

• Accountability for the services utilization and revenue targets while holding self and Kong to a high standard of customer experience
• Lead an organization responsible for deliberate and material influencing of customer adoption and consumption of services

• Work on our proxy stack which is based on Nginx/OpenResty
• Own the customer escalation system technically, including collaboration with other departments, stakeholders (Sales, Customer Experience, Sales Engineering, etc.), and where necessary customers.

• BS degree in Computer Science, similar technical field of study or equivalent practical experience.
• Located in the greater Poland region.

• Working with top developers from around the world; helping to implement Kong Products and Technologies including our API Gateway and ServiceMesh solutions
• Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues

• Evaluate existing testing tools and test suite, develop and execute on plan for continuously increasing coverage and decreasing test execution time
• Establish best practices for testing and evangelize them across the team and engineering organization

• Great understanding of Vue, Nuxt, TypeScript and design principles.
• Attention to detail for pixel perfection and UX.

• Direct our Security Incident Response Team (SIRT), leveraging strategic frameworks, state-of-the-art technologies, and rigorous processes to swiftly identify, manage, and mitigate security incidents.
• Focus on minimizing the impact of these incidents through effective response and recovery strat...

• BS degree in Computer Science, similar technical field of study or equivalent practical experience.
• Experience with continuous/rapid release engineering (CI/CD)."Infrastructure as Code" configuration management systems such as Terraform, Chef, Puppet or Ansible.

• decK: Declarative configuration management tool for Kong Gateway
• Terraform-provider: Terraform provider for Kong Konnect - Kong’s SaaS product

Are you ready to power the World's connections?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply.

• Implement and maintain services that power Konnect, such as Kong's cloud-hosted control plane.
• Contribute to Kong's Cloud and Enterprise services.

• Lead the development of the core of the Gateway, focusing on improving stability and performance.
• Craft a data-informed product roadmap, defining priorities, and overseeing the success of features.

• Work with the Product management team to identify and implement enhancements.
• Propose and Implement POCs and prototypes for networking software in rust

• BS degree in Computer Science, similar technical field of study or equivalent practical experience.
• Located in the greater Bangalore region.

• Own India CS and PS execution including hiring, staffing, growth and day-to-day operations.
• Define and build a playbook strategy to align effective solutions for our customers' connectivity problems.

• Onboard new customers while validating and identifying customer needs, key project timelines, potential challenges and risk factors
• Understand, advocate and document customer’s use case, architecture and roadmap

• Onboard new customers while validating and identifying customer needs, key project timelines, potential challenges and risk factors
• Understand, advocate and document customer’s use case, architecture and roadmap

• Design, implement, and maintain services that power high bandwidth logging and tracing services for our cloud platform such as indexing and searching logs and traces of API requests powered by Kong Gateway and Kuma Service Mesh.
• Design and implement efficient solutions at scale using distributed and multi-tenant cloud stor...