Staff Technical Support Engineer

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

You will be working at a hectic and fast paced Startup as an engineer in the Technical Support Engineering (TSE) team. This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges. You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers, community, partners and the customer success team.. You want to make our customers and partners successful while strengthening their relationship with Kong. You can make a huge impact and have real ownership for the work you do.

This opportunity is hybrid (Bangalore Based) with 3 days in office and 2 days work from home

#LI-PC1

What you'll be doing:

• Working with top developers from around the world; helping to implement Kong Products and Technologies including our API Gateway and ServiceMesh solutions
• Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues
• Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases
• Be the champion of our customers by providing real-time feedback to Kong about product performance and customer needsAssisting other customer facing teams including Education, Technical Account Managers with critical issues and ensuring all solutions and concepts we present are done with a single voice
• Be a driver of innovation within the support team, the company and with our customers, by looking for better ways to do the work we do, improve the tools we use and the how we raise the bar on the service we deliver to our Global 5000 customers

What you bring:

• You are a voracious learner, who loves to dig into technical mysteries and have the creativity to solve complex technical problems
• You can build relationships with like-minded teammates, smart customers, and global partners
• Some of the skills that you will regularly use include:REST and RESTful APIs
• Coding skills- (at a minimum read and troubleshoot code)
• Containers, cluster deployment and management tools like Docker, Docker Swarm, Kubernetes and others
• You know your way around web architectures including HTTP
• 8+ years of experience in a customer facing technical role

Bonus Points:

• Familiarity with DNS, Linux/Unix type systems and/or databases