Culture and benefits at IRIS CRM

The mission and purpose of IRIS CRM are to provide world-class software not only for the benefit of owners and operators of ISOs to revitalize and improve their own effectiveness, but also for the benefit of the whole payments industry by improving the infrastructure through which merchants are serviced. IRIS CRM's Company Values are Quality, Instant Support, and Perseverance: Examples of Quality: - Software must be of the highest quality. Bugs are addressed first by developers before moving on to develop new features. - Pay attention to every word written by a client in a ticket, email, and chat message. Read between the lines. There are often multiple questions being asked in a single request. - Being a smaller team, we must communicate well, trust and cherish the capabilities of our teammates. Every person on the team was selected from a larger pool of potential candidates for their role. Examples of Instant Support: - When a client calls our support line, we pick it up right away. When a call is missed, we call the client back as a top priority. - If there is an outage and clients cannot access their sites we switch carriers to our backup phone provider to handle incoming calls. We have to communicate. - When clients complain, we should expect that more clients are experiencing the same issue. Time is of the essence to find solutions so reporting issues to the proper team is paramount when we catch wind of a potential issue. Examples of Perseverance: - IRIS CRM was threatened to have access cut-off, clients had tools that they relied on disabled, and attempts to tarnish our name have been made. IRIS persevered and now has direct connections to the same processors. - When being asked questions about something new by a client, making it a habit to at least figure out the issue on your own before asking others for help and explain your work. - When bringing up an issue, always bring up a possible solution.