Jobs at ID.me

• Develop and execute a comprehensive sales strategy focused on driving revenue growth within ID.me’s marketplace business.
• Own marketplace sales targets and KPIs, reporting regularly on revenue performance, sales pipeline, and marketplace performance.

• Develop Vision & Strategy for a Unique Extension Experience

Lead the extension’s product strategy, defining a roadmap that emphasizes both exclusive savings and access to vital services for ID.me’s user base. Position the extension as a must-have tool for seamless savings and easy access to relevant resources.

• Develop Vision & Strategy for a Unique Extension Experience

Lead the extension’s product strategy, defining a roadmap that emphasizes both exclusive savings and access to vital services for ID.me’s user base. Position the extension as a must-have tool for seamless savings and easy access to relevant resources.

• Design and Build: Architect, implement, and maintain highly scalable, performant, and reliable infrastructure with a target uptime of 99.999%.
• Lead: Serve as the technical leader for DevOps and SDLC (Software Development Lifecycle) initiatives, driving best practices and innovation.

• HR Tech Stack Leadership: Oversee ID.me’s HR technology stack, including platforms such as UKG, CultureAmp, Absorb, Pave, Carta, Sterling, and Greenhouse. Identify gaps in functionality and implement improvements.
• Employee Lifecycle Management: Manage operational ownership of the employee and contractor life...

• HR Tech Stack Leadership: Oversee ID.me’s HR technology stack, including platforms such as UKG, CultureAmp, Absorb, Pave, Carta, Sterling, and Greenhouse. Identify gaps in functionality and implement improvements.
• Employee Lifecycle Management: Manage operational ownership of the employee and contractor life...

• Define the knowledge management strategy for Member Operations, ensuring an accurate, relevant, and searchable knowledge base for multiple audiences.
• Work effectively with multiple stakeholders across the organization, including: change management, service teams, trainers, curriculum developers, and subject matter experts. Identify gaps and develop and support new and existing content.

• Conducts inbound video verification calls with members, ensuring a friendly and professional experience
• Verify member identities across multiple communities by requesting and validating required documentation

• Conducts inbound video verification calls with members, ensuring a friendly and professional experience
• Verify member identities across multiple communities by requesting and validating required documentation

• Drive the entire sales process internally and externally, running your territory as your own business. You will report directly to the executive team and budget owner.
• Understand the strategic competitive landscape and customer needs to effectively position ID.me’s industry leading solutions. This is a large, untapped market that requires solving problems for, and selling to, sophisticated buyers.

• Coordinate outbound prospecting to include researching accounts and identifying key players to build prospect lists
• Develop, coordinate, and execute multi-target, multi-touch email and calling campaigns for target accounts and prospects that generate interest and new leads

• Conduct research and validate proven customer success approaches and habits of top-performing customer success managers and CS Managers
• Create CSM programs, resources, and tools to increase our CS team’s knowledge, competence, and confidence in serving our clients and our business

• Coordinate outbound prospecting to include researching accounts and identifying key players to build prospect lists
• Develop, coordinate, and execute multi-target, multi-touch email and calling campaigns for target accounts and prospects that generate interest and new leads

• Coordinate outbound prospecting to include researching accounts and identifying key players to build prospect lists
• Develop, coordinate, and execute multi-target, multi-touch email and calling campaigns for target accounts and prospects that generate interest and new leads

• Leverage technical expertise with APIs, federated protocols, and Federal Agency customer environments to drive sales strategy and success
• Diagnose and document customer technical and business requirements

• Customer Engagement:

Partner closely with a Customer Onboarding manager to deliver an impeccable onboarding experience and an optimal technical implementation
Act as the technical expert and product SME, prepared to offer guidance on product functionality, requirements, technology, and best practices.
Establish strong relationships with key stakeholders to understand their business goals and technical requirements.

• Design, build and maintain, implement efficient, interactive, and responsive user interfaces for our customers
• Consistently deliver complex features without oversight and provide oversight to other team members on their deliverables.

• Drive the entire business development/growth/sales process internally and externally, running your territory as your own business. You will report directly to the executive team and budget owner.
• Understand the strategic competitive landscape and customer needs to effectively position ID.me’s industry-leading solutions. Healthcare is a massive ecosystem accelerating its adoption of digital identity, and solving problems for and selling to sophisticated buyers is required.

• Design, build and maintain, implement efficient, interactive, and responsive user interfaces for our customers
• Consistently deliver complex features without oversight and provide oversight to other team members on their deliverables.

• Design, build and maintain, implement efficient, interactive, and responsive user interfaces for our customers
• Consistently deliver complex features without oversight and provide oversight to other team members on their deliverables.