Jobs at Gusto

• 500,000+ small businesses served nationwide
• Named #1 best software for small business by G2

• Architect and evolve our customer-facing web platforms with a focus on scale and performance
• Design, build, and maintain shared services to enable rapid iteration on product offerings

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.

• Own meaningful slices of the signup-to-activation experience end to end — from data model to UI — and ship measurable improvements to how quickly and reliably new customers get up and running.
• Invent and prototype net-new, 0-to-1 experiences — bringing your own ideas for how AI can reimagine onboarding, not just implementing a spec handed to you.

• Manage an initial team of 3 designers, and hire to build your team.
• Build the rituals, hiring pipeline, and planning cadence that span both Consumer Banking and Business Banking for the first time, formalizing what already exists on Wallet and building from zero for Business Banking.

• Own AV design and programming — design, testing, troubleshooting, implementation of AV technology in Gusto's offices, meeting spaces, and all hands event spaces across San Francisco, Denver, New York, Burlingame, and Scottsdale, with new sites in planning. Integrators move to install, labor, and specialist overflow rather than design lead.

• Design and execute visual and motion work across product launches, product education, brand campaigns, events, and digital channels
• Design and evolve brand systems, including motion guidelines, templates, and guardrails, that help the broader organization produce on-brand work consistently

• Design, build, and test the infrastructure that enables our Payments teams and Risk policy and experience teams to efficiently build unique, custom tailored experiences for any existing or emerging products Gusto offers its customers
• Help scale one of the largest Ruby/Rails and TypeScript/React applications in the world

• Develop the engineering team across the Money Movement domain to help build the long term vision of the payments team at Gusto. The leader will expand Gusto’s payment rails across the US and internationally while ensuring that our 500K+ businesses and millions of their employees are getting paid on time, every time.

• Providing “magical just-in-time moments” that introduce potential Tax Credits to the right people at the right time
• Create a system of self-serve that lets ERs explore their Tax Credits potential and easily go through the complex process of gathering all the data and deliver the right studies

• Own the agentic coding roadmap. Set direction for interactive and autonomous agent modes, entry points (Slack, web, CLI), and the orchestration model for multi-step/multi-repo agent work.
• Agentic code review. Own its accuracy/coverage roadmap, and make the real tradeoff calls between review quality, PR merge speed, and per-review inference cost — backed by data, not vibes.

• Design, build, and maintain scalable Apex solutions on the Salesforce platform that support our Sales and CX teams
• Use AI coding assistants (e.g., Claude Code or equivalent) throughout the development lifecycle to write, review, debug, and document code

• Design, build, and test core Business Insurance products that are reliable and scalable
• Design and implement innovative AI-powered Business Insurance experiences

• Design and build across the Otto platform, including the runtime and agent graph, the tool/action layer, the Rails/GraphQL backend, and the advocate-facing experience, owning a meaningful slice end-to-end
• Expand what the agent can safely do: autonomous, tool-using actions with human-in-the-loop appr...

• 8-10+ years of industry experience in data engineering building scalable data pipelines and data products
• Strong proficiency in SQL and at least one programming language (e.g., Python, Scala, or Java)

• Design and maintain Workbench components and patterns, including complex components with variables, variants, and tokenized styles
• Own and evolve semantic and functional token architecture as we execute the Brand Refresh and move toward theming

• Named #1 best software for small business of 2024 by G2
• 2,700+ employees in the United States, Canada, Mexico, and Turkiye and growing

• Design, build, and test Gusto core products across the Time domain
• Mentor other engineers to help solve some of the hardest technical problems out there in very complex domains and at a large scale

• Design, build, and test the systems behind employer and employee tax accounts: agency registrations, power-of-attorney / third-party authorizations, tax notices, agency filings, and state/federal/employee tax setup across jurisdictions
• Build automation that requests and maintains access with tax agencies on the customer's behalf ...

• AI in your workflow. Using AI to accelerate exploration, prototyping, research synthesis, and content drafting — so the team moves faster without losing craft.
• AI in the product. You will design the user experience for AI-generated outputs. This means showing uncertainty clearly and displaying errors in a user-friendly way. You will also ensure that users can keep control when AI suggestions differ from HR best practices. Additionally, you will create moments for customers or advisors to correct the system if necessary.