Jobs at Flywire

• Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
• Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.

Company Description
Are you ready to trade your job for a journey? Become a FlyMate!

• Own the end-to-end proposal process from RFP receipt through final submission, including coordination with cross-functional stakeholders, authoring responses, and ensuring consistency, quality, and brand alignment
• Manage the RFP tracker, timelines, and workflows to maintain clear visibility, proactive commun...

• Security Lifecycle Program Management: Lead and drive cross-functional "Security by Design" and Secure-SDLC initiatives across critical application launches, automated workflows, and emerging AI tools from ideation to deployment.
• AI-Driven Process Efficiency: Actively adopt and leverage internal enterprise AI tools and Larg...

• Feature Development: Design, build, and maintain high-quality, testable, and maintainable code within our billing and payments system.
• AI-Leveraged Exploration: Uses AI tools as a force multiplier — for code exploration, test scaffolding, rubber-ducking and assisting in producing production-quality code.

• System Configuration and Optimization: Execute the roadmap for Workday HCM, including the post-implementation and ongoing administration of the Workday platform. Troubleshoot Workday configuration and reporting issues to identify and fix root causes. Participate in the development and delivery of new Workday features and functionality.

• Cloud Infrastructure PenTesting: Execute manual internal and external penetration testing across AWS/multicloud environments to identify vulnerabilities, misconfigurations, and privilege escalation paths.
• Web Application & API Assessment: Perform deep-dive testing on web applications and REST/G...

• Ticket Management: Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA requirements.
• Deep Research: Work hands-on with web-based products and command-line tools to thoroughly research and isolate complex support issues.

• Define and own the Enterprise AI strategy, roadmap, and operating model in alignment with Build and lead team spanning architecture, AI engineering, platform, governance, and security. Leading the strategy and delivery of foundational AI platform capabilities that support secure, scalable, and reusable AI-enabled applications.

• Lead end-to-end delivery of complex business transformation initiatives across functions
• Partner closely with a Program Manager to align on strategic direction, sequencing, and cross-program dependencies when applicable.