Director / Senior Director, Implementation & Success

NOMO is a global technology platform on a mission to help millions of people take back their time.

Built on the science of collective action and incentives, NOMO helps people reduce time spent on distracting technologies and redirect that time toward healthier, more productive, and more fulfilling activities.

We partner with employers, governments, schools, nonprofits, and other organizations to deliver innovative, community-driven programs that create measurable behavioral change.

As we expand our enterprise and government partnerships, we're looking for an exceptional leader to build and scale our U.S. implementation and client success function.

About the Role

We're hiring a Director / Senior Director of Implementation & Success to own the entire client journey, from signed contract through implementation, launch, adoption, retention, and expansion.

This is a high-impact opportunity to build a critical function from the ground up.

As our first U.S. client success hire, you'll work directly with senior leadership, personally onboard our initial enterprise and government clients, and establish the processes, systems, and playbooks that will support NOMO's growth.

We're looking for a strategic thinker who is equally comfortable rolling up their sleeves and executing.

What You'll Do

Build and Lead Client Implementation

Own end-to-end onboarding for enterprise and government partners.

Develop scalable onboarding frameworks, implementation plans, and launch processes.

Coordinate cross-functional stakeholders across sales, product, operations, and client organizations.

Establish and improve launch timelines while minimizing pre-launch cancellations.

Manage complex implementations involving multinational corporations and government agencies.

Drive Customer Success and Retention

Own client activation, engagement, retention, and expansion.

Develop customer health scoring, business reviews, and proactive engagement strategies.

Establish processes to reduce churn and improve net revenue retention.

Build trusted relationships with senior executives and key stakeholders.

Translate customer outcomes into case studies, impact reports, and client references.

Build Scalable Systems

Establish performance metrics, reporting dashboards, and operational KPIs.

Identify opportunities to leverage AI and automation across onboarding and customer success.

Develop repeatable playbooks that enable efficient growth.

Partner with international teams to establish shared best practices.

Help shape and eventually scale the U.S. implementation and success organization.

Who You Are

8+ years of experience in enterprise customer success, client implementation, onboarding, or a related leadership role.

Proven experience building or scaling implementation and customer success functions, ideally in a high-growth technology company.

Strong track record managing complex enterprise relationships and implementations.

Experience owning measurable outcomes, including time to launch, customer retention, churn, and net revenue retention.

Comfortable operating in an early-stage environment with evolving priorities and limited infrastructure.

Highly analytical, operationally rigorous, and results-oriented.

Familiar with AI, automation, and modern customer success technologies.

Excellent executive communication and stakeholder management skills.

Experience hiring, coaching, or leading client-facing teams.

Based in Los Angeles and willing to travel to client sites.

Nice to Have

Experience working with state or municipal governments.

Familiarity with public-sector procurement, security, and compliance.

Experience in employee benefits, wellness, or engagement programs.

Experience with consumer applications or behavioral change platforms.

International business experience; Portuguese or Spanish language skills are a plus.

What Success Looks Like

Within your first year, you will have:

Built and implemented NOMO's U.S. onboarding and customer success playbooks.

Successfully launched major enterprise and government partnerships.

Established measurable improvements in implementation speed, customer activation, and retention.

Introduced AI-enabled processes that improve operational efficiency.

Built the foundation for a scalable, high-performing customer success organization.

Why Join NOMO?

This is an opportunity to join a mission-driven technology company at a pivotal stage of growth.

You'll work closely with executive leadership, help shape the customer experience for major enterprise and government partnerships, and build a function that will directly influence NOMO's ability to reach millions of people.

Help millions take back their time. Be the reason they stay.

Learn more at yesnomo.com.