Health Systems Integration (Sri Lanka)

Zipline is growing rapidly internationally with new business in Sri Lanka.  We are hiring a leader on our Health Systems Integration team to operationalize the world’s largest drone delivery service in Sri Lanka.

The Health Systems Integration team is responsible for Zipline’s success in every country. The end result is the transformation of a country’s pharmaceutical logistics infrastructure for the 21st century. As a member of Zipline’s Systems Integrations team, you will form and grow relationships with senior government officials and develop processes to integrate Zipline into the healthcare system. You’ll build and train the integration team to be the voice of the customer that drives engineering and operations roadmap. You will fuel Zipline’s growth from the beachhead market in healthcare to other sectors of the economy enabling 1,000s of flights per day.

The role will require living in Sri Lanka with frequent travel within the country, and occasional travel to the US.


Within 1 month you will:
* Understand Zipline’s technology in detail and distribution center operations in Sri Lanka to clearly articulate the value proposition
* Develop a deep understanding of the customer by visiting health facilities and meeting government stakeholders
* Co-develop a strategy with a team to enable ordering and fulfillment that scales from 10s of SKUs to 1000s of SKUs from 1000 facilities

Within 3 months you will:
* Develop a comprehensive understanding of the Sri Lankan healthcare supply chain
* Create and implement processes for integrating into the Sri Lankan health logistics infrastructure by working with Zipline engineering and operations teams
* Develop a model for customer success across 1,000 facilities, then hire and train the team to interact with health facilities (doctors, nurses, pharmacists, lab technicians)

Within 6 months you’ll:
* Onboard the first 100 facilities and open a second distribution center in Sri Lanka; collect feedback and improve the experience for the next 1,000 facilities
* Develop and implement creative solutions to issues that arise from scaling Zipline with support from operations and engineering
* Gather data and stories to communicate successes with all stakeholders (senior government officials, local officials, doctors, and citizens)
* Identify new market opportunities in Sri Lanka and move leads through sales pipeline with BD