Culture and benefits at Zipline

Our values drive us Customer Obsession Our standard of care is simple: be reliable, all the time, and treat every customer delivery as though it is meant for someone you love. Whether you are testing new hardware, developing software, or repairing an aircraft, you are a critical link in the chain. It's all connected to this journey. Ownership We have the freedom and the responsibility to get the job done. If you need help debugging a technical issue, you schedule an investigation with the team. If you are building a new facility and see a supply issue, you make the purchase, and install it. We maintain the whatever-it-takes attitude that got us where we are today. Transparency When we began operating in 2016, we quickly learned how critical transparency is to successful operations. Without it, we would repeat mistakes and be too slow to solve problems. Over the past five years, Zipline has built a culture where everyone has access to the people, information, and feedback they need to make excellent decisions and do their best work. Continuous Improvement Our capture-line recovery system began as a line suspended between two fishing poles and some inflatable air cushions. Unsurprisingly, it often didn’t work. What worked was the system we used to manage to a better solution. We made decisions thoughtfully, shared mistakes broadly, and relied on data to measure results. Today, our automated ground systems recover hundreds of flights a day with automated tension lines that reliably capture the aircraft's one centimeter tailhook every time. Servant Leadership Zipline leaders do whatever it takes to serve their colleagues and make those around them stronger, not the other way around. For some Zipliners, leadership means managing teams or projects. For others, it means becoming a process or subject matter expert. For everyone, it means being humble, curious, listening carefully, and doing whatever it takes to help others be extraordinary.