Senior Systems Engineer

Company Description

National Technology Management (NTM) delivers AI-driven managed IT and cybersecurity services designed to be fast, easy to use, and continuously improving through automation and innovation. Founded in 1997, NTM operates on the principles of Innovation, Commitment, and Excellence, using them as measurable standards for performance. The company focuses on protecting clients with 24/7 managed cybersecurity, elevating businesses through AI-powered technology solutions, and automating critical processes to improve scalability and efficiency. NTM partners with organizations of 10 or more users, multi-location businesses, and compliance-driven industries that prioritize speed, accountability, and measurable outcomes. Applicants joining NTM can expect a structured, data-driven environment focused on protection, performance, and long-term value.

Role Description

The Senior Systems Engineer is a full-time, hybrid role based in Franklin, MI, with flexibility for part-time work from home. This role is responsible for designing, implementing, and maintaining IT systems and infrastructure across client environments, ensuring reliability, scalability, and security.

The Senior Systems Engineer owns onsite implementation. At NTM every engineer owns their own projects end to end, so this means personally planning, staging, installing, and cutting over servers, firewalls, networks, Active Directory, and Microsoft 365 environments at client sites, and staying through go-live until the environment is stable and documented. On larger implementations there will be opportunities to coordinate other technicians on site. Some implementations happen evenings or weekends because that is when the client can be down.

Day-to-day tasks also include advanced troubleshooting, system administration, performance tuning, and providing technical support for complex incidents and escalations. The Senior Systems Engineer collaborates with cross-functional teams to architect solutions, implement automation, and align systems with cybersecurity, compliance, and business continuity requirements. The role also involves documenting configurations and procedures, mentoring other technical team members, and contributing to continuous improvement of tools, processes, and standards.

Qualifications

• Hands-on experience with Active Directory, Microsoft 365 administration, and networking (firewalls, switching, VPN, wireless), with a track record of leading onsite implementations and cutovers at client locations.
• Strong background in Systems Engineering and Systems Design to architect, implement, and optimize complex IT environments.
• Proficiency in Troubleshooting and Technical Support for resolving advanced issues, handling escalations, and ensuring high system availability.
• Experience in System Administration, including managing servers, networks, cloud services, and security configurations.
• Knowledge of managed IT and cybersecurity best practices, including monitoring, incident response, patching, and compliance alignment.
• Comfortable using AI tools (Claude, ChatGPT, Copilot or similar) as a normal part of technical work; familiarity with automation tools and scripting (e.g., PowerShell, Python) and AI-driven or data-driven IT operations is highly beneficial.
• Excellent analytical, problem-solving, and communication skills, with the ability to work collaboratively and interface with clients and internal stakeholders.
• Based in or able to commute within Metro Detroit, with a valid driver's license and reliable transportation for client site visits.
• Relevant industry certifications (e.g., Microsoft, Cisco, CompTIA, security-focused credentials) and experience in managed services or compliance-driven environments are a plus.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience.