Systems Administrator - Client Support

Location: Remote — United States

Employment type: Full-time, W-2 employee

Compensation: $75,000–$100,000 USD base salary per year

Role type: Individual contributor

Benefits: Standard benefits package including health insurance; plan details will be provided during the hiring process

Travel: No regular travel required

About the role

BICloud Tech is seeking a Systems Administrator to support customer environments across Microsoft 365, Windows Server, Entra ID, endpoints, networking, backup, monitoring, and Azure services. You will own incidents and service requests, perform routine administration, document solutions, and escalate complex issues with useful technical context.

Responsibilities

• Resolve customer incidents and requests within agreed service targets.
• Administer Microsoft 365, Entra ID, Windows Server, Active Directory, endpoints, permissions, and common network services.
• Monitor alerts, backups, patching, capacity, availability, and security findings.
• Troubleshoot authentication, connectivity, performance, email, collaboration, and endpoint issues.
• Perform approved changes using documented procedures and change controls.
• Maintain accurate tickets, asset information, runbooks, and knowledge articles.
• Communicate status, impact, next steps, and resolution clearly to customers.

Qualifications

• 3+ years in systems administration, managed services, or technical support.
• Hands-on Microsoft 365, Windows Server, Active Directory/Entra ID, DNS, DHCP, TCP/IP, and endpoint support experience.
• Familiarity with backup, monitoring, antivirus/EDR, patching, and remote-management tools.
• Strong troubleshooting, documentation, prioritization, and customer-service skills.

Preferred

• Azure administration experience and a Microsoft role-based certification.
• PowerShell scripting experience.
• Experience working in an MSP and ticket-based support environment.