Client Success Manager

Client Success Manager – AI SaaS

Company: Huvo AI (Ligatrix Technologies Pvt. Ltd.)

Location: Gurugram / Noida (Work from Office)

Experience: 1–5 Years

Employment Type: Full-time

Industry: B2B SaaS | AI | Real Estate Technology

Reporting To: Founder & CEO

About Huvo AI

Huvo AI is an AI-powered Sales Operating System helping businesses improve lead conversion through intelligent voice AI agents and an AI-native CRM.

Our platform automates lead engagement, qualification, follow-ups, site visit scheduling, and customer interactions while providing complete visibility into sales team performance.

We work with real estate developers, channel partners, and enterprises to help them streamline sales operations and improve conversions.

We are looking for a proactive, customer-focused Client Success Manager who can take ownership of client relationships, ensure successful product adoption, and drive long-term customer satisfaction and retention.

Role Overview

As a Client Success Manager, you will be the primary point of contact for Huvo AI's clients after onboarding.

Your responsibility will be to ensure that customers are successfully using our platform, achieving measurable business outcomes, and getting maximum value from our AI solutions.

This is a hands-on role requiring strong client communication, problem-solving abilities, analytical thinking, and coordination with internal product and technical teams.

You will work closely with the founding team and play an important role in shaping our customer success processes as we scale.

Key Responsibilities

1. Client Onboarding & Implementation

• Own the end-to-end onboarding experience for new clients.
• Understand client requirements, sales processes, and business objectives.
• Coordinate CRM setup, AI voice agent configurations, campaign launches, and integrations.
• Conduct product demonstrations and training sessions for client teams.
• Ensure clients are successfully onboarded and actively using the platform.

2. Account Management & Client Relationships

• Act as the primary point of contact for assigned clients.
• Build strong relationships with key stakeholders and decision-makers.
• Conduct regular follow-ups and performance review meetings.
• Proactively identify client concerns and resolve them before they escalate.
• Maintain high customer satisfaction and long-term relationships.

3. Campaign Monitoring & Performance Optimization

• Monitor AI calling campaigns, CRM usage, lead qualification, and follow-up activities.
• Track key metrics such as connection rates, qualified leads, appointments, and campaign performance.
• Identify performance gaps and recommend improvements.
• Work with internal AI and technical teams to improve conversation flows and overall campaign outcomes.
• Share actionable insights and reports with clients.

4. Product Adoption & Customer Retention

• Ensure clients actively use relevant Huvo AI features.
• Identify underutilized features and drive product adoption.
• Monitor account health and identify potential churn risks.
• Take proactive steps to improve customer engagement, satisfaction, and retention.
• Own renewal coordination and help ensure timely subscription renewals.

5. Upselling & Account Expansion

• Identify opportunities to expand product usage within existing accounts.
• Recommend additional features, higher usage plans, or new AI workflows based on client requirements.
• Work with the sales team to support renewals, upselling, and cross-selling opportunities.
• Contribute to revenue growth from existing customers.

6. Cross-functional Coordination

• Coordinate closely with Sales, Product, Engineering, and AI teams.
• Translate customer feedback into clear, actionable product requirements.
• Track support issues and ensure timely resolution.
• Help build scalable onboarding, reporting, and customer success processes.

Requirements

• 2–5 years of experience in Customer Success, Account Management, Client Servicing, SaaS Operations, or a similar role.
• Experience working in B2B SaaS, CRM, PropTech, or technology-driven companies preferred.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving skills and ability to handle challenging client situations.
• Comfortable working with dashboards, Excel/Google Sheets, CRM systems, and performance metrics.
• Ability to understand technical products and explain them clearly to non-technical clients.
• Strong ownership mindset with the ability to independently manage multiple accounts.
• Comfortable working in a fast-paced startup environment.

Good to Have

• Experience with real estate developers, channel partners, or brokerage businesses.
• Familiarity with AI voice agents, conversational AI, CRM software, or automation platforms.
• Experience in customer onboarding, retention, subscription renewals, and upselling.
• Basic understanding of APIs, integrations, or technical workflows.

Key Performance Indicators (KPIs)

Success in this role will be measured through:

• Customer Retention: Renewal rates and reduced customer churn.
• Product Adoption: Active CRM usage and adoption of AI features.
• Onboarding Efficiency: Time taken to successfully onboard and activate clients.
• Customer Satisfaction: Client feedback and issue resolution.
• Account Growth: Revenue expansion from existing customers.
• Campaign Success: Improvements in client campaign performance and business outcomes.

Why Join Huvo AI?

• Work at the intersection of Artificial Intelligence, SaaS, and real estate technology.
• Take end-to-end ownership of important client accounts.
• Work directly with the founders and product development team.
• Get hands-on exposure to cutting-edge conversational AI solutions.
• Play a key role in building and scaling the customer success function of a growing AI startup.