Customer Success Manager

As a Customer Success Manager at Xane AI, you will be responsible for both client success and revenue growth.

You will act as the bridge between clients, product, and technology teams, while also identifying and closing new business, expansion, renewal, and upsell opportunities.

This is a client-facing role for someone who can build relationships, understand enterprise problems, make strong presentations, follow up with discipline, and convert conversations into business outcomes.

You will work with automotive OEMs, appliance brands, digital innovation teams, and enterprise clients to help them adopt Xane’s AI-powered product assistance solutions across use cases such as after-sales, digital manuals, customer support, and product onboarding.

Key Responsibilities

• Manage post-sales engagement, onboarding, training, demos, and adoption for enterprise clients.
• Build strong relationships with stakeholders across CX, after-sales, product, innovation, and leadership teams.
• Track client KPIs such as usage, adoption, satisfaction, issue resolution, ROI, and expansion potential.
• Identify and close renewals, upsells, cross-product adoption, and strategic account growth opportunities.
• Support new business development through prospect research, outreach, demos, proposals, and follow-ups.
• Create client presentations, pitch decks, business review decks, reports, and status updates.
• Coordinate with product, engineering, design, and data teams to resolve issues and improve customer outcomes.
• Maintain CRM records, trackers, meeting notes, follow-up plans, and account documentation.
• Build internal playbooks, deployment learnings, and scalable customer success processes.
• Communicate Xane AI’s ESG and accessibility impact in client reports where relevant.

Preferred Candidate Profile

• 1–3 years of experience in Customer Success, Account Management, Sales, Business Development, Enterprise Solutions, or Client Servicing.
• Experience in B2B SaaS, AI, digital transformation, automotive, manufacturing, BFSI, consumer electronics, or enterprise technology is preferred.
• Strong communication, presentation, and relationship-building skills.
• Ability to create sharp, structured, client-ready presentations and proposals.
• Comfortable speaking with enterprise clients and senior stakeholders.
• Ability to understand business problems, ask good questions, and connect client needs to product value.
• Basic understanding of AI, NLP, LLM-based systems, APIs, or digital products is a plus.
• Sales mindset with the ability to follow up, handle objections, and close opportunities.
• Data-driven, structured, and outcome-oriented approach.
• Familiarity with tools such as HubSpot, Notion, Jira, Google Workspace, Slack, or similar platforms.
• Experience working with CXO-level, enterprise, Japanese, or global clients is a plus.