Product Support Engineer/Technical Support Engineer (B2B)

This role is at innovative tech company providing secure video hosting to e-learning, content creator and media businesses. Site is at www.vdocipher.com. Already in revenues , profitable with 3000+ business customers across 120+ countries. There is an existing experienced product support team, we are expanding it.

Salary range - 11 to 18 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skillset.

• B2B Customer Support Role. (No cold calling/cold sales, only interested trial signup clients in consideration).
• Ability to understand the technical product and explain it to e-learning and media businesses and make them customers.
• Prior experience in selling technical products, explaining API/SDK documentation, infra workflows is a plus.
• Troubleshoot product issues through tutorials and guides. Attention to detail.
• Conversation over tickets, emals , chat, call, online calls with customers.
• Create short tutorials for product integration and issue solutions using AI video tools.
• English proficiency is a must, we have 60% customers from outside India. Email conversations to customers is a large part of the role.
• Do zoom webinars/video calls to demo product to customers on regular basis.
• Prior experience in support/selling/business development is a bonus.
• Understanding of algorithms, coding is a bonus.

Hybrid work policy - 3 days/week in office as specified by company, 2 days Work from home.

Hiring process:

1. CV screening
2. Short phone call
3. Aptitude test
4. Video interview
5. HR interview
6. Results