QA & SME Intern

Key Responsibilities

1. Quality Assurance & Product Testing ● Perform end-to-end testing of the product, covering all major modules, workflows, integrations, and user scenarios. ● Conduct functional, regression, integration, and user acceptance testing (UAT) for new features, enhancements, and bug fixes. ● Identify, document, reproduce, and track bugs with clear steps, expected results, actual results, and supporting evidence. ● Validate every product change before release to ensure existing functionality is not affected. ● Prepare and maintain test cases, test scenarios, checklists, and test documentation. ● Collaborate with developers to troubleshoot issues, clarify requirements, and verify fixes before deployment. ● Ensure the product delivers a consistent, reliable, and user-friendly experience across different modules.
2. Product Expertise & SME Responsibilities ● Develop a thorough understanding of the company's products, features, modules, workflows, and business use cases. ● Act as the primary internal point of contact for product-related queries, clarifications, and functional understanding. ● Help employees across departments understand product functionality, workflows, feature usage, and recent updates. ● Maintain product documentation, feature guides, FAQs, release notes, and internal knowledge resources. ● Understand how customers use the product and identify gaps between expected business workflows and actual product behaviour. ● Stay updated on every new feature, enhancement, configuration change, and product release to ensure accurate information is communicated internally.
3. Cross-Functional Coordination ● Act as a bridge between the Technical/Product teams and the Customer Success team to ensure clear communication of product requirements and issues. ● Understand customer-reported problems from the Customer Success team, reproduce them in the product, and coordinate with developers for resolution. ● Translate technical explanations into simple, understandable language for non-technical employees and translate business needs into clear inputs for technical teams. ● Conduct internal product walkthroughs and knowledge-sharing sessions whenever new features are introduced or employees require clarification. ● Ensure feedback, bugs, feature requests, and product improvement suggestions are properly documented, prioritised, and communicated to the relevant teams. ● Verify implemented changes against the original requirements and communicate the impact of updates to relevant stakeholders.

Required Skills & Qualifications

● Bachelor's degree in Computer Science, IT, Business, or a related field is preferred;
candidates with relevant practical experience may also be considered.
● Strong analytical thinking, attention to detail, and a structured approach to
problem-solving.
● Excellent verbal and written communication skills, with the ability to explain complex
product workflows in simple language.
● Ability to understand software products, business processes, and user workflows without
necessarily having prior healthcare industry experience.
● Basic understanding of software testing methodologies, test case writing, bug reporting,
and defect life cycles.
● Comfortable working with developers, product teams, customer success teams, and
other non-technical stakeholders.
● Good documentation, coordination, and follow-up skills.
Preferred Skills
● Experience working with SaaS products, ERP systems, healthcare software, or business
management applications.
● Familiarity with tools such as Jira, ClickUp, Trello, Postman, or similar testing and task
management tools.
● Basic understanding of APIs, databases, and web application workflows is an
advantage.
● Experience conducting product demonstrations, internal training, or customer-facing
product walkthroughs.

Ideal Candidate Profile

We are looking for someone who combines a tester's attention to detail with a product expert's
understanding and a communicator's ability to connect teams. The ideal candidate will take
ownership of product knowledge, proactively identify issues, ensure every product change is
properly validated, and become the go-to person whenever any employee needs clarity on how
the product works.

Success in this role means: fewer product defects, better-tested releases, accurate product
documentation, faster issue resolution, and stronger alignment between the Technical and
Customer Success teams.