Quality Engineer III

Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 70% of the S&P 500. We are the number one issuer of small business cards, the industry leader in corporate T&E and represent approximately 40% of the company’s total revenues. Our vision is to be essential to our customers’ businesses every day. We do that by offering a diverse suite of payment and cashflow tools our customers need to run and grow their businesses, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage their financial and payment needs.

Responsibilities

• Quality Engineer III designs and implements comprehensive test cases, leads quality assurance projects and continuous integration/continuous deployment automation initiatives, and collaborates in design discussions to ensure high-quality software and effective defect resolution.
• Quality Engineer III designs and implements comprehensive test cases, leads quality assurance projects and continuous integration/continuous deployment automation initiatives, and collaborates in design discussions to ensure high-quality software and effective defect resolution.
• Designs and implements detailed test cases and scripts for Systems Integration, Regression, and Performance Testing to ensure high-quality software applications.
• Conducts quality assurance projects and continuous improvement initiatives to refine quality assurance processes and tools while coordinating with cross-functional teams and stakeholders.
• Advances the creation of test plans, determines testing resource needs, and schedules testing activities to ensure thorough and timely testing.
• Actively engages in design discussions to identify and mitigate defects early, providing recommendations for user story backlog requirements with a focus on consumer impact
• Drives the development and execution of continuous integration/continuous deployment automation processes, contributing to the team’s automation strategy and fostering innovation in testing methodologies.
• Tracks defect resolution and performs root cause analysis to identify underlying issues, ensuring long-term solutions are implemented.
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, and/or comparable experience; advanced degree preferred
• Knowledge of test methodologies, test data management tools (e.g., CA DEVTEST, WIREMOCK, Optim, Datafinder etc.) and programming languages.
• Software engineering and development experience or a related job, with a focus on quality engineering
• Experience in writing test cases, running functional, automated, or performance tests, and managing and mitigating defects
• Experience in Software Development Life Cycle (test, defect, reporting and metrics, etc.)
• Experience in automation and testing in a continuous deployment/continuous integration environment
• Experience in quality scanning tools, ability to baseline and measure on-going quality metrics, and display via Dashboards
• Experience in working with the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)
• Experience in application programming interface testing, accessibility testing, chaos testing, security testing, performance testing, user interface testing, disaster recovery and relevant frameworks
• Licenses and Certifications:
• Test certifications like QAI, ASQ, IIST, ISEB, ISTQB is a plus.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.