Senior QA Engineer - Consumer Experience

Company Description
CashClever is a smart financial platform focused on helping individuals make informed financing decisions with transparency, trust, and strong customer service. The company enables consumers to compare top mortgages and auto loans from leading financial institutions, simplifying lending and helping users check rates quickly. CashClever is driven by a mission to reduce overpayment on financing and insurance, putting more money back into the hands of consumers. By empowering better financial choices, CashClever aims to support broader economic growth and individual prosperity, while partnering with lenders seeking quality borrowers.

Key Responsibilities

Customer Experience Quality

• Lead quality assurance efforts for customer-facing web and mobile applications
• Ensure a seamless and consistent experience across supported browsers, mobile devices, and operating systems

Validate complete end-to-end customer journeys, including:

• Account registration and onboarding
• Identity verification (KYC)
• Authentication and multi-factor authentication (MFA)
• Password recovery and account security
• Customer profile management
• Account funding
• Digital payments and transfers
• Predictive loan application and servicing workflows
• Customer dashboards
• Notifications (email, SMS, and push)

Functional & Technical Testing

• Design, review, and execute comprehensive test plans and test cases
• Perform functional, integration, regression, exploratory, smoke, and end-to-end testing
• Validate REST APIs using Postman or similar tools
• Execute SQL queries to verify backend data integrity and business transactions
• Test integrations with payment providers, banking partners, identity verification services, fraud prevention platforms, and other third-party APIs
• Verify business rules, financial calculations, data consistency, and system behavior under a variety of scenarios

Test Planning & Leadership

• Review product requirements and technical designs to ensure completeness and testability
• Identify quality risks early and recommend mitigation strategies
• Coordinate testing activities across multiple Agile teams and releases
• Mentor and provide technical guidance to QA Engineers
• Lead defect triage sessions and support release readiness activities

Defect Management

• Investigate, reproduce, document, and prioritize software defects
• Collaborate closely with Software Engineers to troubleshoot and resolve complex issues
• Perform root cause analysis on recurring defects and recommend process improvements.
• Validate fixes through targeted and regression testing

Collaboration

• Partner with Product Managers, UX Designers, Software Engineers, Business Analysts, and DevOps teams throughout the software development lifecycle
• Participate in sprint planning, backlog refinement, daily stand-ups, retrospectives, and release planning
• Provide clear recommendations on product quality, customer impact, and release readiness
• Advocate for customer experience and quality throughout the product development process

Continuous Improvement

• Improve QA processes, testing standards, and documentation
• Expand reusable regression test suites and contribute to automation initiatives using Playwright, Cypress, Selenium, or similar tools
• Support CI/CD testing practices and production validation activities
• Help establish QA best practices across engineering teams

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• 5+ years of experience in Software Quality Assurance or Quality Engineering
• Experience testing customer-facing web, mobile, and API-based applications
• Strong experience with REST API testing using Postman or similar tools
• Strong SQL skills for backend data validation
• Experience working in Agile software development environments
• Excellent analytical, troubleshooting, communication, and collaboration skills

Preferred Qualifications

• Experience in Consumer FinTech, Digital Banking, Payments, Lending, E-commerce, or SaaS
• Experience contributing to UI or API automation using Playwright, Cypress, Selenium, Appium, or similar frameworks
• Familiarity with cloud platforms (AWS, Azure, or GCP)
• Experience testing microservices and distributed systems
• Knowledge of accessibility standards (WCAG)
• Experience validating customer analytics and event tracking
• Understanding of CI/CD pipelines and modern software delivery practices