Mid-level Delivery Manager

About Us:
MCS is a bootstrapped, fully remote IT services company of 60+ people, serving clients globally across 30+ countries. We build custom software solutions — web and mobile applications, AI solutions, and digital products for businesses across retail, fintech, education, healthcare, travel, and more.
As we scale our delivery function, we're looking for a mid-level Delivery Manager who ensures our projects are delivered on time, our BAs are working with precision, and our clients always know where things stand.

About The Role:
This is a full-time remote role for a mid-level Delivery Manager with 5–8 years of experience. You'll own end-to-end delivery across multiple concurrent client projects — combining hands-on Jira governance and BA coaching with full project ownership: client communication, timelines, risk management, and team coordination across developers, QA, and BAs.

*Work Shift: *

2 PM–10 PM IST. Our dev team typically wraps by 8:30 PM — the 10 PM window covers occasional client requests, not late nights as a norm. We're open to discussing shift timings based on the candidate's sensibility and accountability on projects.

What You'll Do:

• Own end-to-end delivery across multiple client engagements — from requirement intake to final sign-off
• Review Jira tickets created by BAs and the engineering team ensuring they're accurate, well-scoped, and actionable before development begins
• Supervise and coach the BA team ensuring business requirements are properly captured and broken into small, executable tasks
• Break down complex business requirements into clear, prioritised Jira tasks yourself when needed actionable for developers and QA without ambiguity
• Run sprint planning, stand-ups, retrospectives, and client status meetings with structure and consistency
• Attend client calls to monitor progress, manage expectations, and flag gaps between what was promised and what's being delivered
• Ensure quality gates are respected at every stage, nothing ships to a client without the right checks in place
• Maintain full visibility across all your active projects
• Flag risks, scope creep, and delivery concerns to leadership before they become problems
• As your scope grows, take on additional projects and greater autonomy in how you structure your delivery process

You Bring:

• 5–8 years of experience in delivery management, project management or a senior BA role in IT services or custom software
• Deep familiarity with Jira
• Demonstrated ability to break complex business requirements into small, well-defined, executable tasks
• Experience supervising or mentoring BAs or junior PMs
• Strong client communication skills — comfortable owning client relationships and delivering difficult updates when needed
• Experience managing cross-functional teams of developers, QA engineers, and BAs in a remote setting
• Ability to manage multiple projects simultaneously without losing detail or momentum
• Self-directed and accountable in a fully remote environment — you don't need someone to chase you

Good to have:

• Experience writing or reviewing JQL (Jira Query Language) for custom filters and reports
• Exposure to AI or digital transformation projects
• PMP, PRINCE2, or Scrum Master certification

What Success Looks Like In This Role:

• Jira tickets are never vague — every task that goes into development is clear, scoped, and actionable because you reviewed it first
• No client ever wonders what's happening on their project — because you've already sent an update or flagged a concern
• Delivery timelines are respected — not because everything always goes perfectly, but because blockers are caught and communicated early
• Leadership can ask you the status of any active project at any moment and get a precise, confident answer
• Over time, the BA team needs less hand-holding — because your coaching has built their capability

What We Offer:

• ₹8–10 LPA — fully remote, no relocation required
• A team that genuinely cares — about the work, about clients, and about each other
• 22 paid leaves. Alternate Saturdays and Sundays off
• Fully remote — work from anywhere in India, provided you can collaborate during shift hours and meet our data security standards

Hiring Process:

• Round 1: Delivery management fundamentals, scenario-based questions, cultural alignment
• Round 2: Deeper role discussion, cultural fitment, and logistics alignment

Apply here: https://www.mayuraconsultancy.com/careers/mcs-delivery-lead?r=rjo

NOTE.: The application page currently references our Delivery Lead role, which has recently been pause. Please feel free to apply using the same link above and highlight your experience in your application and resume.

All the best!