Investigation Associate

About the role

We are looking for individuals passionate about fighting insurance fraud and risk, naturally curious, and eager to collaborate with peers and partners within the insurance risk space. You will conduct account investigations, assess risk indicators, and support special handling of complex risk scenarios. Critical to the role is engaging directly with Policy Owners and Agents to investigate potential fraudulent activity.

Duties and Responsibilities:

• Learn to conduct account investigations to identify fraudulent insurance agents, customer accounts, payment risks, and other fraud vectors.
• Assist in conducting investigations on customer accounts and support insurance partner requirements.
• Make basic account-level judgments based on data and predefined criteria.
• Contact Policy Owners as directed to gather information needed for investigations and fraud validation.
• Support maintaining fraud detection strategies and business rules under supervision.
• Participate in team meetings and training sessions to develop skills.

Qualifications and Skills:

• Some experience or interest in fraud analysis, investigations, or operations.
• Basic understanding of risk or fraud prevention concepts preferred.
• Ability to use data and tools to support investigations with guidance.
• Strong curiosity and willingness to learn.
• Good communication skills for outreach to Policy Owners and Agents.
• Growth mindset and team-oriented.

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