Claims Manager, Germany - (m/w/d)

About the role

The Claims team at Coalition stands apart for our outstanding level of consumer service and knowledgeable handling of claims for our insured customers. As a team, Claims is about finding ways to help our consumers find a solution to cyber risk. As we continue to expand, we are seeking an experienced claims professional to join our cyber claims team and lend a hand in handling intricate primary Cyber, Tech, and Media policies. You will also provide assistance to the underwriting team and manage/collaborate with a variety of vendors namely - breach counsel, defense counsel, and coverage counsel for Coalition and its partner carriers.

Responsibilities

• Handle the intake of severe cyber events, including the coordination with breach counsel, forensic investigators and other vendors
• Evaluate full pending of claims in affiliation with the posting and recommending accurate reserves
• Handle litigation including 3rd party liability arising from security failure or data breaches, Media and Tech E&O
• Maintain accurate file documentation/information in our claims system
• Assess liability and damage data in affiliation with intricate claims, maintain appropriate documentation
• Assess insurance coverage issues
• Intelligently guide and track third-party vendors and service providers work and spend
• Maintain and develop relationships with brokers, various positions within an insured's business including: risk managers, general counsels, and a variety of vendors
• Identify settlement opportunities to maximize impact
• Collaborate in the defense and resolution of claims
• Provide data and reason based-informational assistance to underwriters
• Provide assistance to business development with regard to marketing, client presentations, sales discussions
• Liaise with partner carriers on a daily basis
• Maintain and develop relationships with brokers, various positions within an insureds’ business including: risk managers, general counsels, and a variety of vendors
• Lead client engagement including table top exercises, whether delivered by Coalition or vendors
• Ensuring the global claims team is aware and trained regularly in specific claims handling concerns in Germany as well as other EEA countries as Coalition expands its geographical footprint.

Skills and Qualifications

• 4+ years of experience handling cyber, tech, and/or media claims and litigation
• Demonstrated experience to work as part of a team, interact with others, meet goals, and successfully perform in a changing work environment
• Excellent communication and interactive experience
• Team-oriented with aptitude to excel in a collegial environment but work proactively

Additional Considerations

• Legally qualified in Germany or France
• Background in handling wider financial lines claims, including D&O
• Cybersecurity investigation background
• Experience with handling European and US cyber incidents

Perks

• 100% public healthcare coverage
• 30+ paid holidays
• Annual home office stipend
• Statutory pension
• Mental & physical health wellness programs
• Competitive compensation and opportunity for advancement