Field AI Launch Manager

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

As a Field AI Launch Manager, you will lead high-impact onboardings for large dealership and OEM groups, helping deploy Podium’s AI solutions and operating system across Sales, Service, and Voice. This is a hybrid role with 50–75% onsite travel, combining customer-facing consulting, in-dealership training, and technical backend setup. You will work closely with dealership teams to understand their workflows, configure the right solutions, and drive adoption in the real world.

This role requires someone who is deeply curious about AI, technically minded, comfortable with ambiguity, and willing to show up with grit. You should understand how dealerships operate, be able to learn quickly, and bring both strategic thinking and hands-on execution to every launch.

What you will be doing:

• Lead onsite implementations and onboarding for large OEM groups and dealership networks
• Deploy Podium AI solutions and operating system capabilities across Sales, Service, and Voice
• Train dealership teams in person and virtually to drive adoption and workflow change
• Own technical backend setup, configuration, and coordination with internal teams
• Partner with customers to understand business processes and translate them into effective product deployments
• Act as both a consultant and subject matter expert throughout the launch process
• Navigate ambiguity, solve problems quickly, and keep complex implementations moving forward
• Build trusted relationships with dealership stakeholders and executive sponsors
• Surface product feedback and implementation learnings back to internal teams
• Travel onsite 50–75% of the time, depending on customer need

What you should have:

• 5+ years of experience in implementation, consulting, customer success, technical onboarding, or related roles
• Experience working with dealerships, automotive groups, OEMs, or similar complex customer environments
• Strong technical aptitude and the ability to learn new systems quickly
• A genuine curiosity about AI and how it can improve customer workflows and business outcomes
• Comfort operating in ambiguity and solving problems without a perfect playbook
• Strong communication and training skills, including the ability to influence both frontline users and leadership
• A consultative mindset with the ability to balance strategy, execution, and customer trust
• Grit, ownership, and a bias toward action

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.