Product Manager [Consumer Payments]

Description

As Product Manager II – Consumer Payments, you’ll help shape the strategy and execution of TrueLayer’s consumer-facing payment journeys, working closely with a world-class team of engineers, PM’s and designers. You’ll define, track, iterate, and improve upon how users initiate, confirm and complete payments across our network, ensuring that every transaction is simple, trusted and effective.

You’ll operate at the intersection of technology, regulation and partnership, collaborating with merchants, platforms and internal teams to design experiences that feel effortless, even when delivered through complex integrations. This role is pivotal to ensuring that the scale and reliability of TrueLayer’s infrastructure translate into seamless experiences for end users.

Your work will directly influence how millions of people experience bank payments across Europe, helping TrueLayer set the standard for how money moves online.

As our Product Manager, you will:

• Craft the design of our critical Payments API, the gateway to TrueLayer’s products for our merchants and a foundation for our user interfaces.
• In collaboration with other functional PMs, lead the product vision and roadmap for consumer payments, from initiation through settlement.
• Partner with merchants, partners and other teams to design user journeys, and the technical aspects behind them, that maximise conversion and trust.
• Develop and champion a deep understanding of user motivations and behaviours, translating insights into improvements that drive adoption and satisfaction.
• Own the sprint planning and backlog for the PayIns Engineering team, working closely with Design, Compliance, Data and Commercial teams to deliver products that balance regulatory standards, technical excellence and user experience.
• Use quantitative and qualitative insight to identify friction, test hypotheses and measure the impact of new capabilities and design improvements.
• Define, own and co-own clear metrics for success and establish accountability for outcomes across your product area.

About you

• Good product management experience. It would be great if this experience was within payments or fintech, but we’re open to non-fintech backgrounds, particularly another regulated technology environment.
• Highly comfortable working with API-driven products or infrastructure and translating technical capability into customer value. Ideally, you’ll have built public-facing APIs before.
• Proven experience delivering products where customer experience depends on integrations with partners or third-party systems.
• Good understanding of payment flows and the financial ecosystem
• Clear communicator who can build alignment across engineering, design, compliance, commercial and external partner teams, including navigating strong conflicting opinions
• You’re comfortable operating where data, systems and ownership are distributed, and can create clarity and momentum in complex client ecosystems.

Don’t meet all the requirements?

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At TrueLayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!

Benefits

What you can expect from us:

• Meaningful equity in the company 💰
• Flexible hours and hybrid working. Split your time 50/50 between working from home and our welcoming offices in London and Milan , spending 2-3 days per week in the office.
• Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework 🧘
• 24 days holiday as standard ✈️ with flexible bank holidays, so you can take those days whenever you like 🌍
• 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️
• 2 volunteering days to support causes important to you
• 90 day ‘work from abroad’ policy 👩‍💻☀️
• Generous parental leave, above and beyond statutory requirements 👪
• Competitive pension contribution at 4% & 4% 🧓
• Private health insurance from the day you start 🧑‍⚕️
• Membership of mental wellbeing platform Spill 🧘🏽‍♀️
• A £1000 budget to spend on learning & development each year 📚
• Free lunch from Just Eat 🥙 3 days a week when you are in the office