Real estate advisor

Role Overview

We are looking for highly customer-focused and detail-oriented Real Estate Sales Advisors to engage with homebuyers, understand their needs deeply, pre-qualify requirements, recommend suitable properties, and coordinate site visits.

This role is the first point of contact for customers and plays a critical role in:
understanding buyer intent,
capturing detailed requirements,
building customer trust,
recommending relevant projects,
coordinating with internal teams,
and ensuring a smooth customer journey.
This is not a spam-calling role.
We are looking for people who can think like advisors, communicate clearly, and genuinely help customers make better decisions.

What You’ll Do
Do outbound customer calling
Customer Conversations & Relationship Building
Speak with inbound and outbound customers via phone, WhatsApp, and CRM channels
Build rapport and understand customer needs professionally
Guide customers through the early stages of the home-buying journey
Deliver a high-trust, consultative customer experience
Requirement Understanding & Buyer Profiling

Understand and document:
budget
preferred locations
property type
timeline to purchase
financing/home loan requirements
family/use-case requirements
investment vs self-use intent
Capture detailed customer preferences accurately in CRM systems

Lead Qualification
Pre-qualify customers based on:
buying intent
budget fit
financing readiness
timeline
decision-making authority
Identify high-intent customers and prioritize accordingly

Property Recommendations
Suggest relevant projects and properties based on customer requirements
Explain project highlights, pricing, amenities, and location advantages
Coordinate with internal sales teams for deeper consultation where required

Site Visit Coordination
Schedule and confirm site visits
Coordinate with field sales teams and developers
Follow up to ensure customer attendance and smooth execution

Market Learning & Research
Build a strong understanding of:
Bangalore and Indian real estate markets
micro-markets and locality trends
pricing movements
developer reputation
infrastructure developments
customer buying behavior
Continuously learn about new launches, projects, and market shifts
Stay updated on real estate, housing finance, and proptech trends
Develop the ability to advise customers with context and insight, not just listings

CRM & Funnel Management
Maintain accurate call notes and customer records
Ensure all interactions and updates are properly documented
Track follow-ups and customer progress systematically

Customer Follow-ups
Conduct timely and thoughtful follow-ups
Re-engage inactive leads where appropriate
Ensure smooth handoff to closing/sales teams