Customer Success Intern

About BusinessOnBot

We are a Y Combinator-backed company called BusinessOnBot. We strive to help 30 million D2C businesses in India acquire WhatsApp users and sell to them in their local language (Hindi, Tamil, Hinglish, etc.). Our founding team members are graduates from IIT Madras and are ex-JP Morgan/ex-Microsoft employees. We are currently working with 250+ D2C brands. Some of our portfolio of brands include : Peesafe,Bummer, Alpino, Karagiri, Villain, Alpino Peanut butter, Specmakers and GKB Opticals

Role Overview
We are looking for a Customer Success Intern who will play a key role in ensuring our clients achieve their business goals using BusinessOnBot’s solutions. As a Customer Success Intern, you will manage a portfolio of D2C and e-commerce clients, ensuring product adoption, engagement, and retention. This is a client-facing role where proactive communication, structured thinking, and curiosity are key — ideal for someone with strong communication skills, curiosity about SaaS products, enjoy talking to clients, and a drive to learn in a fast-paced environment.

Key Responsibilities

1. Conduct proactive check-ins with clients, especially before renewal cycles
2. Collect and document client feedback post onboarding/training
3. Identify unused features and recommend relevant use cases to clients
4. Maintain detailed records of client interactions, health signals, and action items in the CRM
5. Coordinate with internal teams (product/support) to resolve client issues
6. Monitor account performance and flag at-risk clients early

What We’re Looking For

• Strong written and verbal communication skills
• Ability to explain product features clearly and confidently
• Structured approach to problem-solving and client conversations
• Curiosity about SaaS, D2C, and technology-driven business growth
• Basic understanding of metrics like adoption, churn, and engagement
• Self-driven and proactive mindset

Preferred if you have

• Familiarity with WhatsApp Business, Meta Ads, or marketing automation tools
• Understanding of D2C ecosystems (Shopify, Instagram, marketplaces)
• Experience with CRM tools such as HubSpot, Zoho, or Freshdesk
• Ability to interpret basic analytics or dashboards

Perks & Growth Opportunities

• Stipend: ₹15,000/month + ₹10,000 performance bonus.
• Fast-paced, dynamic, and collaborative work environment.
• Mentorship from senior sales leaders
• Fun, high-energy work environment in a fast-growing startup.
• Clear path to transition into full-time roles in Growth, Sales, or Strategy after internship.

Join us at BusinessOnBot and be part of our transformative journey as we expand our product offerings, empowering businesses to achieve their full potential through innovative technology solutions.