Business Analyst II

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from
• A MacBook set up and ready from day one, plus a $500 stipend to design your ideal workspace
• Equity in a rapidly growing startup backed by top-tier VCs

TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISH

Role Overview

As a Business Analyst II, you bring data together and develop sharp insights to improve the operational and financial performance of the business. You are a strong written and verbal communicator who is comfortable working cross-functionally with senior leadership, diverse stakeholders and teams. You are curious, analytically minded, and action oriented. You are responsible for instrumenting, measuring, and analyzing our user acquisition and engagement. You work with business leaders to help them see the business from every angle.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Become an expert in our products and services, and gain a deep understanding of our Pros and how our products and services enable their businesses
• Drive results by supporting stakeholders in identifying and answering key questions through data-driven analysis
• Define problem statements and formulate and execute measurement plans that align with business needs

• Interpret data and communicate findings back to business stakeholders in written and visual formatDevelop strategic and thoughtful analysis to answer questions such as:

  • How can we get better at understanding when a customer is ready to purchase?
  • How can we segment our customers in meaningful ways, and how can we target each segment most effectively?

• Drive data-informed strategies, which help improve user acquisition and engagement

Qualifications:

• Bachelor’s or Master degree, preferably in business administration, finance, economics or data analytics, or equivalent experience
• 2+ years of experience with a BI tool such as Tableau, Power BI or Looker (Tableau preferred)
• Proficiency in SQL and transforming raw data into usable data sets for analytical purposes
• Demonstrated experience sourcing business questions from key internal stakeholders, refining them, and answering them comprehensively with data and analytics
• Experience in or supporting a customer success function preferred

What will help you succeed:

• A self-starter with the ability to learn quickly
• An ability to understand the bigger picture for any request
• Curious, innovative mindset with a focus on solving problems
• Prompt attention to detail
• Strength in collaborating cross-functionally

Compensation starts at $4,500 USD per month.