Product Sourcing Agent - Zendrop (Remote)

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It's very important that you read everything about the company as well as the role you're applying for to ensure this is the right one for you as well as Zendrop. Thank you!

About Zendrop:

Zendrop is an innovative, tech-enabled solution crafted to maximize online sellers' success while minimizing their efforts.

What We’re Looking For:

At Zendrop, we’re incredibly passionate about our platform, services, and everyone who’s part of this exciting journey. We’re looking to add a highly experienced Product Sourcing Agent team member with an understanding of dropshipping. Do you think that could be you? We think it could be, too!
To find out if you're the right fit, please carefully review the details below. If you’re confident that your experience aligns with the role and believe you’d thrive as part of our fast-growing team, we encourage you to apply. We truly look forward to connecting with you!

We’re seeking a high-energy and positive professional who thrives on feedback and continuous improvement. Your role will be to assist our customers with product sourcing requests by locating the products from our quoting agents in China and creating listings for the customers.

This is an excellent opportunity for you if you want to work with a fast paced rapidly evolving team of amazing individuals. The key qualities we are looking for are below:

Ownership & Initiative: We value initiative and ownership—after training, you’ll be trusted to manage your role independently with minimal oversight.

Top-Level Service: You should be confident in providing fast, professional, and friendly service to Zendrop sellers via a support platform, maintaining quality responses at all times.

Adaptability & Growth: You'll thrive in a fast-growing company with a high-energy team, embracing changes as they come. Zendrop’s Product Sourcing team is evolving, offering room for growth and involvement.

Key Responsibilities:

Work Hours: This is a fully remote role, with expected work hours aligned to the following shifts:
1st Shift: 9:00 AM - 5:00 PM EST
2nd Shift: 5:00 PM EST - 1:00 AM EST
3rd Shift: 1:00 AM EST to 9 AM EST

You will have the flexibility to start early or stay late as needed ensuring that core hours are covered. If you’re hired, you will be assigned to a shift based on the current needs of the business.

Respond to Tickets Efficiently: You'll be expected to handle product sourcing requests promptly while maintaining high-quality responses. Our key performance indicators (KPIs) include “First Response Time” and the listings quality.

Develop Zendrop Expertise: You’ll need to become an expert on Zendrop as a platform, particularly on our internal administrator, the tools we use and understand how everything works.

Internal Notes & Collaboration: Keep thorough internal notes for each ticket and ensure all required information fields are filled out. If needed, create "Side Conversations" to bring in subject-matter experts when a ticket requires additional assistance.

Task Management: Manage tasks like managing the list of product sourcing requests and setting reminders for follow-ups. You should be comfortable navigating multiple platforms and organizing your workflow to ensure nothing slips through the cracks.

Internal Communication: Communicate clearly and proactively within the team. Asking for clarification whenever needed and building strong relationships with teammates and management.

Product Listings: Update product information when necessary to ensure accuracy on the platform.

Required Experience:

You must be able to meet all of the expectations above plus:

1. Prior Data Entry experience in the SAAS.
2. Previous experience in the e-commerce industry is a plus.
3. Near-native proficiency in both spoken and written English.
4. Ability to work independently for 8+ hours without distractions and minimal supervision.
5. Beginner understanding of the dropshipping business model.

The Interview Process:

A 30-minute conversation with our Manager of Customer Experience.
If you're excited about contributing to Zendrop’s success and feel this is the right role for you, we’d love to hear from you!