Low Voltage Field Service Technician

The Regional Field Service Technician provides support for KL Tech Services teams by completing work in the field at customer sites. The role is responsible for assuring all facets of field operations are executed safely and in the prescribed amount of time in accordance with the scope of work. The Field Technician has the opportunity to work on multiple projects for a variety of clients and serves as the face of KL Tech Services in the field.

Types of Work: Low Voltage Wiring/Repair for Data/Voice/CCTV/Audio-Visual and related device installation. Typical days include multiple break/fix, MAC (Moves Adds Changes), Service tickets. The work will take place in commercial and retail type environments.

Position Responsibilities:

Build and maintain trusted relationships with customers
Ensure all scheduled appointments are kept
Ensure that all assigned work is completed safely and to industry specifications
Completion of client and company checklists, photos, and test results typically communicated to management electronically within 24 hours of completion
Keep the Project Managers apprised of job progress and/or problems on a regular basis
Provide after-hours or emergency service on an as needed basis at OT rates
Complete surveys & quality audits as needed
Adhere to existing company policies, standards and controls

Required Education, Skills & Experience:

Experience working independently in the field
In-depth experience with cabling infrastructure installation, termination and testing to include but not limited to:
Copper Category 3, 5e, 6, 6a, 7 shielded in both horizontal and backbone applications
18/2 twisted pair
Floor mount/wall mount racks/cabinets
Proper grounding applications
Experience installing and servicing a variety of telephone, PBX and key systems
Experience installing, troubleshooting and servicing of the following areas: POS, CCTV, video monitoring, computer and low voltage cabling equipment, Wireless Access Points
Knowledge of high speed circuits, routers, switches and modems
Knowledge of Cisco and Adtran high speed circuits, routers and switches
Valid driver’s license

Preferred Education, Skills & Experience:

Demonstrated ability to properly use basic hand tools, power tools, and testing tools for the installation and testing of voice and network equipment to include but not limited to:
Firewalls, routers, switches: General Knowledge and identification skills
Inside Structured Wiring; installation of copper and/or fiber cabling and terminations.
Basic knowledge of voice/key systems, Experience with POTS/Analog phone lines.
Video security cameras, DVRs, and NVRs
VoIP
Intermediate MS Office computer skills, including Word, Excel and Outlook
Ability to give and receive clear direction from multiple sources.
Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct
Ability to establish and retain customer confidence