Manager, Operations Analytics

About OmnidianOmnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.

The Job

This role will lead and implement key areas of Omnidian’s operational analytics strategy, with a focus on driving data-driven decision-making across our service delivery platform. This role reports directly to the COO and offers a unique opportunity to engage with Omnidian's leadership team to provide cross-functional insights and reporting that optimize operational efficiency and performance.

What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: Operations & Stakeholder Partnership (40%)- Partner with senior leadership across the business to identify and address key operational challenges and opportunities
• Proactively analyze operational data to identify trends, risks, and opportunities for improved operational efficiency, specifically in contact center operations and back office operational processes
• Translate business needs into clear analytical requirementsPrioritize projects and initiatives based on potential impact and alignment with strategic goals
• Effectively communicate findings and recommendations to stakeholders at all levels, including executive leadership
• Build strong relationships with stakeholders across the business (including other departments like Product, Marketing, Sales, and Client Success) to foster a data-driven culture Analytical Design, Implementation, and Insights (40%)- Support data quality and accuracy through collaboration and partnership with the Data Management team
• Lead the development and implementation of key performance indicators (KPIs) for operational teams
• Design, develop, and maintain reports, dashboards, and visualizations that provide clear and actionable insights into operational performanceLeverage advanced analytical techniques to identify trends, patterns, and insights Strategy & Research (20%)- Conduct research and analysis to support strategic planning and decision-making related to operations
• Develop data-driven narratives and presentations to communicate complex information effectively
• Stay informed about industry trends and best practices in operational analytics

Who You Are

• A highly analytical and results-oriented individual with a passion for using data to drive operational improvement
• A strong communicator with the ability to translate complex data into clear and concise insights for various audiences
• A collaborative team player who can build strong relationships with stakeholders across different functions
• A proactive problem-solver who can identify and address operational challenges
• A leader who can inspire and motivate others to embrace data-driven decision-making

Experience You'll Need

• Experience preparing and communicating analytical insights to senior management
• Proven ability to lead and manage analytical projects
• 7+ years experience with Business Intelligence tools
• 4+ years experience writing, updating, and optimizing SQL queries
• 3+ years experience with Databricks or similar Data Lake / Warehouse tools (e.g., Snowflake, Bigquery, Redshift)
• Experience with statistical analysis and modeling techniquesProficiency in Excel & Google Sheets

Experience That's a Plus

• Experience in advising senior management on data insights strongly preferred
• Proficiency in Python is preferred but not required, particularly with analytical packages (pyspark, pandas, numpy, matplotlib)
• Experience in the energy industry, particularly solar, is beneficial but not required.
• Experience with Sigma

Work-Life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.