Build to Rent Account Manager

Build to Rent Account Manager | Home Made

Home Made is revolutionising the way people experience the rental process. We're impact and technology first, with customer centricity at the core of everything we do. Join us and be part of a team that's reshaping the future of renting.

The Build to Rent Delivery team focuses on key account management, sales funnel oversight and ultimately project managing across teams to drive impact and results for their clients.

Role pre-requisite: Applicants must have prior experience in real estate, but not necessarily in lettings.

Key Responsibilities:

Client Management and Onboarding: Act as the primary point of contact for our BtR clients. Provide expert advice and recommendations on industry best practices, market trends, and asset optimisation strategies.
Reporting and Analysis: Generate comprehensive reports that offer deep insights into the performance of client portfolios. Analyse data, providing actionable recommendations to senior management for strategic decision-making.
Sales Funnel Optimisation: Take ownership of the sales funnel for each client account, continuously refining and optimising processes to drive efficiency and increase conversion rates. Work closely with the internal team to identify areas for improvement and implement targeted strategies for growth.
Training and Development: Train junior sales teams on new sites and key processes for high performance delivery.
Marketing Strategy Development: Develop and execute tailored marketing strategies for each client's development site, leveraging digital channels, advertising platforms, and other tactics to drive awareness and demand. Monitor campaign performance and adjust strategies as needed to achieve optimal results.
Project Management: Project manage all accounts, ensuring all aspects are covered from onboarding to offboarding. Collaborate cross-functionally with internal teams to coordinate efforts and overcome challenges.
Stakeholder Management: Work closely with the Customer Success Manager, Leasing Manager and senior leadership team to build clear processes for clients, as well as solution focused responses.
Meeting Management: Attend weekly meetings with clients to talk them through key account updates, including solutions and forward looking plans.
Culture and Values Carrier: Be a culture and values leader in the business. Work together with the management team to set standards and expectations internally and externally.

Working hours: Monday to Friday 9-6 (occasional site travel required)

Office location: London Southwark, 1 day a week work from home post probation

Salary: OTE £110k

Start Date: Please note that all hiring is currently for start dates in 2025.

What we look for:

Must have at least 3+ years experience in Real Estate (Sales, Lettings, Commercial or BTR)
Have a strong ability to assess the market value for the estimated rental values for each client asset
Strategic account management skills and strong business acumen
Exceptional communication skills
Project Management
Problem solving and critical thinking skills

Benefits of working with us:

Annual Leave: 24 days leave + your birthday off!
Modern, state of the art offices
Employee Perks: discounts for stores, cinema etc
Yearly Half Day Charity Day
Office Social Events (Summer and Winter Parties)
Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
Mental Health First Aiders
On site Gym access, showers (towels & shower gel), and indoor bike storage
Weekly Friday 5pm Happy Hour in the office
Opportunities to upskill in your career through our Learning and Development Programme

We are an equal opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [email protected].