Customer Success Manager - Quality (EU)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s quality products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.

This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience.

What You'll Do

• Support 4-6 large, global customers post-implementation with Veeva Vault applications
• Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
• Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional value opportunities
• Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
• Facilitate cross-customer connections for collaboration opportunities and industry learning

Requirements

• 7+ years working in life sciences, software, or consulting
• Europe (UK, France, or Germany)
• Experience working with large global pharmaceutical companies
• Customer-facing consulting experience
• Managed relationships with executive stakeholders
• Ability to travel up to 25%

Nice to Have

• Experience in quality within a life sciences company
• SaaS/cloud experience in the management of quality systems
• Life science, computer science, or related business degree

Perks & Benefits

• Work remotely
• Health and wellness programs
• 1% charitable giving