Account Manager

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

In this role you will serve as the primary point of contact for paying customers, ensuring client satisfaction and acting as a trusted advisor for their needs, as well as manage product adoption and usage, driving customer satisfaction and retention while identifying opportunities for contract renewals, upsell new features or upgrades, and cross-sell additional services. You will also work closely with internal teams (Support, Engineering, Partners and Customer Success) to ensure the client experience is seamless and feedback is communicated effectively, as well as to align resources with customer strategy and business needs.

Your new adventure:

• Quota-carrying position - own the full sales cycle from building relationships with key stakeholders to negotiation and contracting
• Handle customer communication via call, account reviews and any email interaction
• Proactively own and manage a portfolio of SMB & Mid Market level accounts, becoming their trusted advisor and influencer
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
• Possess a comprehensive understanding of Pipedrive solution and connect that knowledge directly to customer ROI
• Consult with customers on their internal processes and challenge leaders to drive change across their organisation
• Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Pipedrive
• Partner with others across Pipedrive to ensure successful account management and surface customer inputs back

Does this sound like you?

• 5+ years of experience in mid market / enterprise sales or account management, with focus on SaaS
• Ability to deliver on possible complex customer needs, developing new opportunities within their portfolio of accounts
• Proven experience as the owner of the full sales cycle - from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Positive attitude, empathetic and energetic
• Strong understanding of SaaS business models and software solutions.
• Proven ability to manage and nurture customer relationships, with a focus on retention and growth.
• Excellent verbal and written communication skills, with the ability to present and convey complex ideas to both technical and non-technical audiences
• Ability to analyze usage data, customer feedback, and other KPIs to make informed account decisions
• Strong critical thinking and problem-solving skills, with a focus on solutions and driving results
• Experience managing multiple projects and tasks simultaneously while maintaining attention to detail

Why Pipedrive:

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• Beautiful office minutes from downtown St. Pete
• Flexible working hours as long as you’re there for your team members
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary and bonus system and all the benefits you’d expect from a great employer (5% 401K match, paid time off and 15 paid (+ 2 extra floating) holidays, comprehensive medical, dental and vision plans, regular team building activities, parental leave, paid family bonding time, as well as gym and parking allowance)

The employee must be authorized to work in the US without company sponsorship.

The ideal candidate must be able to complete all physical requirements (sitting [80-100%] and lifting [up to 20 lbs]) of the job with or without a reasonable accommodation.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

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