Technical Support Engineer - BOGOTA

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What you will do:

• Answer ‘how to’ technical and application configuration questions to our enterprise customers
• Assist in troubleshooting 1st and 2nd level technical issues
• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
• Be responsible for customer production environments
• Build 'knowledge articles' in Coupa’s knowledge base for customers' use

What you will bring to Coupa:

• Excellent written and verbal communication skills
• Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
• Ability to articulate solutions to complex technical problems clearly and simply
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting