Coordinator, Shared Services

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift: 2pm -10pm IST

Position Expectations

• As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA’s are met
• Learn and perform newly set up processes and over time gain subject matter expertise in the work
• Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
• Assist to build and maintain a Knowledge Base for Case Management
• Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
• Collect and cleanse data to populate management reporting systems

Key Skills & Abilities

• Experience for 1-3 years in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER)
• Has expertise in HR Operations with eye for detail and process adherence
• Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
• Can function independently, with minimal mentorship and supervision
• Open to work in a 24X7 role
• Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
• Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
• Ability to get into detailing the process and have an eye for detail to suggest process improvements

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.