Operations Manager - R&D

Who We Are: We’re builders, entrepreneurs, and problem-solvers who draw our inspiration from the incredible leaders we serve. Fifteen years ago, we set out to find a better way to help the country’s leading startups navigate the financial hazards that follow their first institutional funding. Today, Propeller’s 350+ full-time professionals on three continents are proud to be considered the premier finance and accounting partner to many of the most iconic emerging companies across the Consumer Products, Direct to Consumer, Technology, Crypto, and Professional Services industries. We are more than just an outsourced CFO and accounting provider; we are a growth partner for our clients. With a best-in-class technology platform, coupled with unparalleled data and workflow optimization tools, we give founders the visibility and confidence to make smarter decisions.

Title: Operations Manager - R&D

Reports To: Managing Director

Location: Remote (periodic in-person meetings)

Role Overview:

We’re searching for an Operations Manager to help us maintain our position as an innovative authority. The ideal candidate will have operations experience and strong skills in developing and overseeing work plans. The Operations Manager will also prepare and present updates regularly to relevant management channels, ensuring that our goal of innovation is achieved.

Objectives

• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines

• Making effective decisions when presented with multiple options for how to progress with the project

• Communicating with executives to keep the project aligned with their goals

• Adjusting schedules and targets on the project as needs or financing for the project change

• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation

• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes

Responsibilities

• The Operations Manager will work as part of the R&D team to ensure exceptional service

• This role is an integral part of our R&D service line team to ensure ongoing projects are completed timely, efficiently, and that our colleagues & clients are well served

• This position reports to the Managing Director – R&D, and will work with other leaders and colleagues across the Company

• Assists the MD, R&D with all tasks including reviewing and evaluating business procedures and implementing improvements to day-to-day operations, including automation where applicable

• Support in day-to-day coordination and management of business operational activities for R&D

• Collaborate with MD, R&D to execute departmental and organization-wide goals

• Oversee monthly billing and collection initiatives, including direct conversations with CFO’s responsible for billing

• Oversee profitability & realization initiatives, including direct conversations with CFO’s responsible for billing

• Participate in and lead ad hoc special projects related to client economics including client success meetings

• Execute and maintain clear and accurate operations documents and procedures for reference purposes

• Assist with creating presentation materials and content

• Observe, review, and execute processes to provide recommendations on inefficiencies and areas where improvements can be made

• Assist with the overall operations of the department including project scheduling, resource planning, deadline management, and team support

• Other projects as assigned

Qualifications

• Bachelor's degree in Accounting, Business Management, Business Administration or related field required

• Four + years' experience within operations or client services role

• Advanced proficiency with Microsoft Office (including Outlook, Excel, PowerPoint, and Word)

• High level of interpersonal skills to handle sensitive and confidential information

• Position continually requires demonstrated poise, tact and diplomacy

• Ability to take direction from multiple sources, prioritize and reprioritize as necessary

• Ability to lead presentations to leaders at various levels

Salary range: $100,000 - $125,000

Current Benefits Offered: Generous Paid Time Off and Holiday pay, comprehensive health benefits plus dental, vision, short and long-term disability, and life insurance. HSA contribution, Paid Family Leave, 401k match and remote work.

DEI Statement: At Propeller Industries, we encourage our employees and our clients to bring their true selves to the organization. We believe that a diverse team enables us to cultivate and improve upon our culture of inclusion and collaboration. As an equal opportunity employer, we welcome the contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, and beliefs. However you identify and whatever your background, we encourage you to apply for this role if you share our passion for helping great entrepreneurs build great companies. We look forward to meeting you!