Risk Operations Strategy & Analytics Senior Lead

About this role

We’re looking for a Strategy & Operations Senior Lead to drive critical initiatives across Risk functions - including Verifications, Underwriting, Fraud and Recovery.

As a member of the Risk Ops leadership team, you will drive strategic, analytical, and operational projects and implement processes and programs with the goal of protecting our community of brands and retailers. You will work closely with Risk team leads and other cross-functional leaders to ensure we employ world-class risk management, allowing our business to innovate and offer products that deliver an exceptional customer experience for our brands and retailers, alike.

This is an ideal role for someone who wants to work as a high-impact individual contributor within a functional area and have the opportunity to lead projects from strategy to execution, to ongoing implementation and iteration.

What you’ll do

• Lead development of Risk strategy and planning, which will increase operational efficiency and reduce exposure to fraud and defaults
• Drive strategic, analytical and operational projects and be responsible for the execution, monitoring & ongoing implementation of scalable operational programs and processes
• Develop and refine policy for programs with significant customer and business impact
• Lead cross-functional initiatives and strategy to ensure success of team and joint company goals
• Own performance management processes including building dashboards, monitoring, diagnosing, and reporting out on key trends across Risk
• Drive resolution actions for highly sensitive Risk cases; ensure we learn from these and operationalize changes as needed

Qualifications

• A Bachelor’s degree and 7+ years of experience in strategy and operations roles at high-growth companies; some background in management consulting, investment banking or private equity preferred but not required
• Experience in fast-paced, ambiguous environments driving projects from strategy through implementation; happy to roll up your sleeves to get any job done
• Highly analytical and data driven -- can drive complex analyses and translate into key actionable insights; can manage projects to KPIs and metrics
• Ability to work cross-functionally with Data Science, Product, Engineering, Sales, and other Operations teams to achieve business objectives
• Experience developing processes and policy + managing programs/projects
• A passion for Risk teams, programs and policy; past experience preferred not but required
• Excellent written and verbal communicator
• Ability to flex between analytical, strategic and operational aspects of the job
• Knowledge of SQL

Salary Range

California / New York: the pay range for this role is $181,000 - $248,500 per year.

Colorado / Washington / New Jersey: the pay range for this role is $163,000 - $224,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.