Specialist Key Account Management

About Company:
Xindus is a X-Border Trade Enabler for SMEs. : Xindus OS, our technology platform, helps SMEs find global markets, manage order fulfilment, ship to the world, while managing trade compliance and financial flows. You can find more about us at www.xindus.net.

Job Title: Specialist : Key Account Management
About the Role:
We’re looking for a proactive, driven Senior Specialist :- Key Account Management & Sales to be the dedicated point of contact for 20-30 of our top clients. You'll help us shape the future of our cross-border shipping product, which supports small and medium-sized Indian businesses going global. This role isn’t just about account management – it’s about stepping up when challenges arise, thinking on your feet, and helping our clients succeed in a fiercely competitive market.

What You’ll Do:

• Account Ownership: Build and nurture relationships with each account. You’re not just “managing accounts” – you’re driving client success with our product.
• Problem Solver on the Go: When issues arise, you'll be there. Whether it’s a quick fix or a more involved situation, you’ll step in, troubleshoot, and ensure a smooth resolution. Travel and Connect: Frequent travel to meet clients in person, understand their needs, strengthen partnerships, and provide real-time support.
• Advocate for Client Needs: Be the voice of our clients internally. Collaborate with our teams to ensure our product aligns with client goals, giving feedback that directly influences our product’s growth.
• Stay Ahead of the Game: The competition is fierce, and we’re a startup in a dynamic market. You’ll keep an eye on market trends and help us adapt, ensuring we stay ahead.

What You’ll Bring:

• Relentless Customer Focus: You don’t just respond to needs; you anticipate them.
• Resilience & Agility: No two days are the same. You thrive on change and can pivot quickly.
• Strong Communicator: Fluent in both conversation and documentation. You can simplify the complex and build trust.
• Sense of Ownership: You don’t wait for someone else to solve problems – you tackle them.
• Passion for Cross-Border Trade: You’re excited by the idea of helping small businesses go global.

What’s in it for You?

• Be Part of a Growth Journey: With a product that’s still evolving, there’s immense opportunity to make an impact.
• Empowerment: Take full ownership of your accounts and be instrumental in our product’s future.
• Career Growth: In a startup, there’s not just one path forward. As our product matures, you’ll have opportunities to pivot, explore new roles, and step into different areas of the business.
• Dynamic Work Environment: Say goodbye to routine – every day brings new challenges and rewards. Ready to Shape the Future of Cross-Border Trade?

Apply now if you’re a results-oriented professional eager to contribute to customer success from the very start of the journey!. Write to me at [email protected]
Please note that this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Xindus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all members.