HR Operations Coordinator

Working at Thoropass

Thoropass makes it as easy to do the right thing as it is to check a box. Our team members believe that partnership lightens the load. Not everyone can be an expert at everything – lending each other support in areas of weakness strengthens everyone’s offering. We collaborate openly and enthusiastically; without ego.

What We Do

At Thoropass, we’re compliance experts so you don’t have to be. Pairing easy software that’s always getting smarter with expert guidance and continuous monitoring, we integrate into your process to prepare you to pass any audit, every year, with flying colors. Hundreds of growing companies use Thoropass’s compliance automation platform, expert services, auditors and partner ecosystem to get and stay compliant over the lifetime of their business. We offer SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and other infosec and privacy frameworks.

We are a rapidly expanding team based in New York. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include: J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically and we’re poised for continued break-out growth in 2024 and beyond.

About the People Team at Thoropass:

Our team purpose is to continuously evolve ourselves, our team and Thoropass to exceed our collective potential. Here’s how we live our purpose:

• It’s in our DNA… we cultivate deep organizational context which enables us to break down silos, connect the dots and move swiftly from strategy to execution
• We show up we’re caring, authentic trusted partners core to the future of Thoropass
• We Deliver we ruthlessly focus on outcomes seizing the greatest opportunities for Thoropass.

We are domain experts who recognize our sum is greater than the parts. We have the courage to be vulnerable & ask for help. We know we have each other’s backs.

• Committed we lift each other up in our work and our personal growth, by seeking opportunities to collaborate and share knowledge.
• Connected we truly know each other and cultivate an environment that leverages our unique strengths and inspires us to exceed what we think is possible.
• Accountable we own our stuff, we do what we say we’re going to do when we say we’ll do it. We communicate early and often. We preserve flexibility when it matters most.

What we are looking for:

This role is ideal for someone who likes having a range of projects and tasks to work on, and no 2 days look the same. You will also be responsible for some of the most critical operations at Thoropass - that have a meaningful impact on our team member’s experience and how our business runs.

This role will report directly to the Head of People and work closely with the Chief of Staff to provide day to day support and deliver on ad hoc projects.

What You'll Do

• Executive Support

  • You will work with our 2 co-founders on complex calendar management, correspondence with internal and external stakeholders,
  • Complete quarterly external competitor analysis report

• Travel Program Own and execute Thoropass’s global travel program, ensuring policy alignment, thoughtful spend, and delivering a seamless experience for our 1000+ trips/year!

• Onboarding/Offboarding support for LATAM team members

  • Computer procurement, return, tracking.
  • Partner with local IT support and provide backup support (minimally technical),
  • Provide benefits overviews for new hires

• Employee Experience

  • Conduct bi-annual listening tours for non-US team members and report out,
  • Coordinate monthly in office working days and social activities,
  • Key member of the “Oro Social Committee” partnering with the Head of Talent Acquisition to plan and execute events and ongoing social activity
  • Serve as the primary point of contact for all LATAM team members.

• Finance Strategy & Operations Support

  • Manage LATAM benefits providers and programs, enrollment and invoicing
  • Record and categorize receipts from all expenses incurred related to your responsibilities above
  • Coordinate payments to local vendors

Skillsets/ Requirements

• 3-4 years of experience in a project management or operational role
• Fully proficient in verbal and written English communication
• Ability to work EST (with some flexibility)
• Exceptional detail orientation, personal organization and follow through
• Sound judgment and decision making, knowing when to pull in others
• Keen sense of prioritization and knowing when urgency is critical
• Motivated by delivering exceptional service levels
• Intrinsic sense of accountability
• Proficient in Google Suite especially creating presentations and data analysis in google sheets, technically savvy and able to navigate a range of systems including but not limited to HR systems

Bonus Points

• Start up experience
• Comfortable working with senior stakeholders
• Experience working in across HR/Finance/Operations

Compensation:

• Competitive base salary
• Exceptional private healthcare
• Early equity in a fast-growing company
• Work-from-home model (occasional travel required)
• Flexible PTO
• Home office equipment
• Monthly wellness and home Wi-Fi stipend