NOC Engineer

The Upstox Story:Upstox is one of India's leading Fin-Tech companies with a mission to simplify trading & investing to make it easily accessible to the masses. We aim to enable everyone, from new investors to seasoned traders, to invest across multiple categories with our state-of-the-art trade & investment platform and commission-free pricing. We offer numerous asset categories to invest in, like Stocks, IPOs, Mutual Funds, and more. By focusing on our customers’ needs and equipping them with personalized yet powerful tools, we witnessed a steep growth of 800% in our customer base from 25 Thousand in 2017 to 2 Lakh in 2019. With 1500% growth in 2020, currently, over 11 million customers trust us with their investment decisions, thus setting us on the course to become an industry-leader in the country. Our mission is simple - to break down the complexities of investing and make it more effortless, accessible, affordable, and easy for the masses to adopt. This key principle when infused with intuitive design and leading-edge technology will help us empower every Indian to take control of their investments. RKSV Securities was founded by Ravi Kumar and Shrinivas Viswanath in 2009 and was soon graced by Kavitha Subramanian as the third co-founder in 2016. Backed by Ratan Tata, Upstox had raised $4 million in Series A funding in early 2016 that was led by Kalaari Capital. The Series B funding round scaled multifold and witnessed an investment of $25 million by US-based investment firm - Tiger Global Management in September 2019.We have a team of highly skilled technology and finance professionals and are currently looking for highly motivated field experts to be part of our high-energy team.About the TeamWe are a Formula-1 team where every millisecond counts. Here, we are continuously innovating and building highly scalable backend systems and strategies that gives a seamless experience to our customers even during large volume of traffic hitting our systems A glimpse of what we do:- Creating and improving multiple products via continuous delivery - Embrace and enable DevOps culture within the organization- Data driven approach to build new products and features- Build new tech innovations to improve business processes and enable our various departments to help service our customers better Position: Operation EngineerLocation: MumbaiExperience: 2+ yearsThe Operations Engineer is responsible for supporting critical and escalated issues. Take end to end responsibilities of newly assign tasks to the application support team. Coordinate with respective stakeholders, if there is any query on task assignment. The another part of this role is to mentoring/supporting junior team members for day to day issue handling.Education : Should have Bachelor's degree in Computer Science or Engineering.Responsibilities: - Troubleshoot the issues and escalate it to the engineering team when the problem is beyond the scope of Application support or falls out of the support team’s expertise.- Handle critical escalations and mitigate the issue. Responsible for learning new work processes and procedures required for the team, including creating appropriate training materials and training sessions. - Ability to work under pressure, multi-task and deal with conflict/crisis (i.e. realize something is important or will quickly become critical) on large-scale products.- Commitment to quality and excellence.- Ability to learn independently, research products and technologies using the available internal resources and documentation.- Flexible in the working hours and ready to provide 24/7 on-call support for the L1 support team on a rotational basis.Key Skills:Must have:- Understanding of Linux and AWS Platform - Troubleshooting Application & Application Support. - knowledge on software release management.- Basic DB Skills - Good Communication Skills - Network Devices Knowledge - Excellent Documentation SkillsGood to have - Basic Monitoring Tools