Employee Engagement Manager

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Role Description and Mission:

The Employee Engagement Manager is a strategic leader responsible for developing and implementing innovative programs and initiatives to enhance employee engagement, foster a positive company culture, and drive organizational success. This role will oversee a wide range of initiatives, including employee engagement, events, diversity, equity, and inclusion (DEI), wellness, and volunteerism.

Key Responsibilities:

Employee Engagement:

• Develop and execute comprehensive employee engagement strategies to boost morale, satisfaction, and retention.
• Conduct employee surveys and pulse checks to gather feedback and identify areas for improvement.
• Implement recognition programs, employee appreciation events, and other initiatives to foster a positive work environment.

Events:

• Plan and execute a variety of company events, including team-building activities, holiday parties, and conferences.
• Manage event budgets, logistics, and vendor relationships.
• Ensure that events align with company goals and contribute to a positive employee experience.

DEI and Culture:

• Champion DEI initiatives and foster a culture of inclusion and belonging.
• Develop and implement DEI training programs and workshops.
• Collaborate with employee resource groups to promote diversity and inclusion.

Wellness:

• Oversee wellness programs and initiatives to support employee health and well-being.
• Promote a healthy work-life balance and encourage employees to take advantage of wellness resources.

Volunteerism:

• Coordinate corporate volunteer programs and community outreach initiatives. ○ Foster a culture of giving back and encourage employees to participate in volunteer activities.

Key Outcomes:

Enhanced Employee Engagement and Satisfaction:

• Increased employee satisfaction scores as measured by regular surveys and pulse checks.

Strengthened Company Culture:

• A more inclusive and diverse company culture.
• Increased employee participation in company events and initiatives.
• A stronger sense of belonging and community among employees as measured by engagement survey

Successful Event Execution:

• Well-planned and executed company events that meet or exceed expectations.
• Positive feedback from employees and stakeholders regarding events.
• Efficient management of event budgets and logistics.

Effective DEI Initiatives:

• Increased awareness and understanding of DEI issues among employees.
• Successful implementation of DEI programs and workshops.
• Active and engaged employee resource groups.

Positive Impact on Employee Well-being:

• Increased utilization of wellness programs and resources.
• Improved employee health and well-being as measured by engagement pulse

Skills, Education and Experience:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5+ years of experience in human resources or a related field.
• Proven track record of developing and implementing successful employee engagement programs.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Passion for fostering a positive and inclusive company culture.

Additional Skills (Preferred):

• Experience with employee engagement survey tools and analytics.
• Experience in event planning and DEI initiatives

*This role will have a requirement to come to our Medford, MA headquarters 1x a week*

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.

To review Agero's privacy policy click the link: https://www.agero.com/privacy.

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].

***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].