Customer Success Manager - UK Market - London based

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

Based in London we are looking for engaged and passionate Customer Success Managers to work on the UK market.

About the team:

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Your mission @Aircall:

• Grow and nurture a portfolio of SMB clients for the UK market by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
• Maximise your portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
• Own and manage renewal activities to execute a timely and profitable contract renewal
• Gather customer product feedback to help shape and define the product roadmap
• Develop and automate our processes, practices & tools
• Bring in new ideas to delight our customers
• Be the main point of contacts of our customers to inform the customers about product releases

A little more about you:

• Excellent verbal and written communication skills.
• Fluent English is a must.
• Passion for consistently providing excellent customer experience.
• Comfortable managing several tasks and issues in a fast-paced environment.
• Previous experience in a sales and/or CSM position is preferred.