Senior Product Operations Associate

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

The Product Operations team Careem plays a crucial role in ensuring the efficient functioning and optimization of the company's products and services. This team serves as a bridge across departments - product development, commercial, marketing, and operations - driving collaboration and alignment.

What you'll do

• Content Setup & Strategy: Set up and manage content on the food app, leading the content strategy to ensure consistency and relevance.
• Content Synchronization: Maintain alignment across all in-app content sources, ensuring seamless experiences for users.
• Performance Monitoring & Scaling through: Track and evaluate content performance post-launch, iterating and scaling up based on insights.
• Collaborate with Cross-functional Teams: Work closely with Product, Engineering, marketing, and other teams to identify opportunities, provide product support, and coordinate product and feature releases.
• Develop & Optimize Processes: Monitor product performance to spot gaps and inefficiencies, work with various teams to develop solutions, and implement corrective actions as needed.
• Program/Project Management: Be a resourceful multitasker, supporting cross-functional initiatives across product, operations, tech support, and marketing.
• Develop Relationships: Build strong relationships with teams and stakeholders to ensure efficient, collaborative efforts.
• Data-driven Insights: Perform analysis to evaluate feature performance and assess opportunities for new improvements.
• Market Research: Stay informed on industry trends, competitor activities, and customer preferences to align the platform with customer expectations.

In summary, the Product Operations team at Careem is instrumental in aligning various aspects of the business to enhance the performance and user experience of the food delivery platform. The team’s focus on collaboration, data analysis, process optimization, and continuous improvement ensures that Careem remains competitive and customer-centric.

What you'll need

• Communication Skills: Clear, effective communication for collaborating with cross-functional teams, sharing insights, and gathering feedback.
• Analytical Skills: Ability to interpret data and derive actionable insights for product improvements.
• Project Management: Strong organizational skills to manage multiple projects, set priorities, and meet deadlines.
• Problem Solving: Proactive skills to identify issues and work collaboratively on solutions.
• Attention to Detail: Meticulousness when monitoring performance, analyzing data, and executing processes.
• Customer Focus: A customer-centric mindset in decision-making, shaping product features to enhance satisfaction.
• Quality Assurance: Knowledge of QA processes to ensure the product meets standards and issues are promptly addressed.
• Continuous Learning: Willingness to stay updated on industry trends, emerging technologies, and best practices in product management and operations.

Where you'll be

• You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.