New Verticals Operations Associate

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Team & Role

This role is part of the newly established Deliveroo Skills Centre, focusing on mission critical tasks. You will report to the Skills Centre Manager, who reports to the Head of Programme Management for New Verticals based in London. As a Skills Centre Associate, you will play a crucial role in maintaining the quality and integrity of our platform by executing a variety of operational tasks.

Key Responsibilities*:

• Content Moderation: Identify and remove prohibited items from the platform to ensure compliance with our policies and standards
• Marketing Campaign Execution: Assist in implementing marketing campaigns across a variety of platforms
• Menu Management: Upload and manage menu items, ensuring accuracy and consistency across the platform
• Competitor Analysis: Conduct competitor analysis to support strategic decision-making and maintain our competitive edge.

**The responsibilities listed are not exhaustive and subject to change as priorities within the business change. *

Core Competencies:

• Strong attention to detail and the ability to follow standard operating procedures
• Excellent organisational and time-management skills
• Experience with spreadsheet software including Google Sheets
• Experience with task management software including JIRA
• Excellent communication skills in English, both written and verbal

Nice to Haves:

• Experience with Looker

Career Progression:

At Deliveroo, we are committed to the growth and development of our employees. This role will have access to:

• Training to enhance your skills and knowledge in operational tasks and tools
• Mentorship opportunities from across the organisation
• Clear pathways for advancement within the Skills Centre and other departments, based on performance and interest
• Access to resources and workshops to develop new skills relevant to your role and future career aspirations

Workplace & Diversity:

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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