Payor Partnership Support Specialist

We are looking for a Payor Partnership Support Specialist to join Grow Therapy! You'll be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. This position will report directly to the Manager of Payor Partnership Support. Please note, this is a remote position with a work shift of Monday - Friday, 12pm-9pm EST.

What You’ll Be Doing:

• Answering live calls, chats and emails from our clinicians and clients
• Collaborating with other teams within the Customer Operations Department to help solve roadblocks for our stakeholders
• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues

The salary range for this position is $46,750 - $51,495 USD.

You’ll Be a Good Fit If:

• You have at least 2 years of experience in customer support (healthcare, billing or contact center)
• You have at least 1 year of experience assisting customers over the phone
• You can easily pivot and multitask
• You can adapt easily to an ever changing environment
• You have very high attention to detail
• You desire to work in a contact center environment
• You have a positive, problem-solving attitude
• You are a naturally empathetic individual
• You have experience with/knowledge of health insurance/billing
• You stay cool, calm and collected under intense interactions
• You have a consultative and empathetic attitude
• You have an intermediate level of technical understanding
• You have experience working with large databases and multiple tools simultaneously

*If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. *

Note: Please upload your resume in PDF format